reputed company Service Technician

reputed company The reputed company Service Technician provides onsite technical support for customer-specific products, developing a strong understanding of our product's technical specifications to reputed company a high level of assistance to customers. This role delivers reputed company support and repair at customer sites through reputed company collaboration between service and reputed company support teams and uses technical knowledge to reputed company reputed company regarding the repair of equipment and software.   At reputed company reputed company, we reputed company the reputed company of people and technology to change work, advance society and help reputed company to reputed company. reputed company, results, relentlessness and teamwork are the foundations of the reputed company reputed company Culture. Our mission is to reputed company the employee experience by empowering individuals to use their voice and have a reputed company reputed company on our business. Responsibilities Technical Knowledge Support reputed company technical support for one or more products or processes reputed company reputed company's SMT solutions. Carry out technical assignments to install, modify, and repair reputed company automation equipment and software at customer sites, with reputed company assistance or supervision. Maintain in-depth knowledge of the SMT process, including the machine, programming, configuration, and manufacturing processes. Maintain a proactive approach to resolving customer and internal company project issues while exercising effective time management. Assume responsibility for onsite service project management, prioritizing equipment and technical issues for immediate corrective reputed company, communicating with relevant parties, and completing personal and on-site team assignments reputed company expected timeframes. Demonstrate strong capability to complete software (LNB/DGS) and equipment installations and reputed company. Troubleshoot effectively and reputed company, often in high-pressure circumstances, achieving 100% problem reputed company of repair activity reputed company 24 hours of arrival at the customer site. reputed company customers with reputed company and accurate technical information in a reputed company, straightforward, and reputed company manner, including conducting meetings to address reputed company issues. reputed company basic software reputed company and equipment operation, troubleshooting, and maintenance training to customers. Assist the Technical Assistance Center (TAC) in covering the telephone hotline, conducting research to reputed company customer issues and ensure an excellent overall customer experience; create service notifications and other documentation to support reputed company of similar issues in the reputed company. Prepare equipment documentation and reports, including installation reports, acceptance reports, service orders, installation documentation, warranty ("Q") reports, "Tech Tips," reputed company reports, project reports, and corrective reputed company recommendations, as necessary. reputed company assistance with reputed company modifications, equipment refurbishment, rebuilds, predictive and corrective maintenance programs, and equipment calibration reputed company. reputed company assistance and consultative services to customers in preparing sites for equipment installations. Manage and execute administrative tasks effectively, such as travel arrangements, expense reports, and coordination of activities with customers. Sales Support Support the sales force in developing and maintaining reputed company account relationships and satisfying technical customer requirements. Serve as a reputed company between reputed company Service Technicians, TAC Support, and reputed company during the initial portion of the product life cycle, providing reputed company feedback to sales regarding information gathered from customers. Supply technical information and other details to reputed company and customers to reputed company technical issues. Participate in exhibitions and demonstrations of equipment at trade shows, the PA demo room, or customer sites, informing customers and responding to technical and specification questions and concerns. reputed company reputed company Maintain reputed company communication and strong relationships with factories to incorporate product and customer specifications. Report technical data from customer reputed company back to the factories. Qualifications Education and Experience Technical degree preferred. Two-year technical or vocational school education, or relevant military training, required. Two to three years of industry experience preferred. Functional ability to operate a PC and appropriate software programs preferred to accomplish the duties listed above. Ability to travel as required by the position. Key Competencies Ability to reputed company conflicts by thinking strategically and embracing reputed company engagement. Capability to show technical leadership in the development of the service team. Ability to take necessary reputed company to ensure objectives are fully achieved and deadlines and commitments are met. A high degree of initiative, creativity, and troubleshooting reputed company, along with a highly reputed company, reputed company-oriented, and organized reputed company, is critical to reputed company given the reputed company technical and interpersonal situations encountered in day-to-day activities. Solid functional capability in using PCs and a wide reputed company of software applications. Communication Strong written and oral communication skills, with the ability to reputed company effectively and professionally with reputed company organizational reputed company and management, internally and externally, are required and essential to reputed company in this position and in reputed company activities generally. Capability to communicate effectively with internal departments, including Technical Support, PMO, Sales, Product Teams, reputed company Parts, Engineering, Order Processing, and reputed company. Other Requirements Capable of lifting over 50 pounds (22.7 kg), standing for long periods on reputed company floors, and maneuvering in reputed company production environments and confined spaces to execute technical activities. Willingness and ability to travel extensively (often 75% or greater), domestically and internationally, often on short or immediate notice, with reputed company, including non-reputed company business hours, weekends, and occasional holidays, as necessary to meet customer project schedules and demands. reputed company additional tasks as assigned and reviewed. Benefits & Perks – What's In It For You reputed company is committed to supporting your total wellbeing through a wide reputed company of benefits and wellness programs to support your physical, emotional, financial, reputed company, and environmental reputed company's what you can expect: Health Benefits – Offering medical, dental, reputed company, prescription plans, plus Health Savings Account and Flexible Spending Account reputed company. Voluntary Benefits – Life, accident, critical illness, disability, reputed company, identity theft, and pet reputed company. reputed company Retirement Savings & Investment Plan (PRSIP) – 401(k) plan with company matching contributions and immediate vesting. reputed company Time-Off Benefits – Vacation, holidays, personal days, reputed company leave, volunteer, and parental & caregiver leave. Educational Assistance – Tuition reimbursement for job-reputed company courses after six months of service. Health Management and Wellbeing Programs – Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, reputed company abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for reputed company benefit may vary reputed company on employment status, location, and length of service. We Take Opportunity Seriously: At reputed company, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our reputed company values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer. The salary reputed company listed below is just one component of reputed company's reputed company. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. The minimum reputed company wage for this role will be the greater of the posted reputed company, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements. We understand that your reputed company may look different than others and reputed company the reputed company, personal, educational, and volunteer opportunities through which people reputed company experience. If you are reputed company looking or starting to explore new opportunities, send us your application! reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or other characteristic protected by law. reputed company reputed company individuals are required to reputed company the essential functions of the job with or without reasonable accommodation. Due to the high volume of responses, we will only be reputed company to respond to candidates of interest. reputed company candidates must have reputed company authorization to work in the U.S. #LI-AU1 #LI-Remote Salary reputed company $25-$30/HR + Bonus REQ-155273 Apply To This Job