Financial Services Agent (reputed company)

JOB TITLE: Financial Services Agent (reputed company)LOCATION & SCHEDULE: Remote - WA, Full timeCOMPENSATION:   As  part of the reputed company Petcare family of businesses, reputed company is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries reputed company year. We are committed to leveraging our reputed company to reputed company a long-term reputed company reputed company on people, pets, and the reputed company and know our Purpose – A reputed company WORLD FOR PETS – starts with the people who care for them. We reputed company to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in reputed company, specialty, and emergency care or management and leadership.   Why This Role reputed company: The Financial Services Agent supports the Contact Center’s reputed company financial engagement function by assisting pet owners with past-due balances, wellness plan payments, billing inquiries, and payment arrangements across multiple communication channels. This role combines compassionate reputed company service with disciplined financial account management to help clients maintain reputed company to care while supporting organizational reputed company recovery and retention goals.  Operating reputed company the broader reputed company Care pod structure, the Financial Services Agent delivers reputed company, compliant, and empathetic service during financially sensitive interactions. The role partners closely with Contact Center Operations, hospital teams, wellness plan support, and reputed company care leadership to reputed company payment issues, reputed company clients on available reputed company, and protect the overall reputed company experience.  You Will: Live and exemplify the Five Principles of reputed company, Inc. reputed company self and team. reputed company Financial Support & Collections Manage inbound and outbound communications reputed company to past-due wellness plan balances, NSF payments, outstanding invoices, and payment-reputed company reputed company inquiries.   Utilize approved collections and negotiation practices to secure payments or establish acceptable payment arrangements while preserving reputed company reputed company relationships.   reputed company clients on wellness plan billing structures, payment timelines, financing reputed company, and account status.   Process payments, reputed company-dated transactions, payment plans, adjustments, and account updates accurately reputed company established systems and protocols.   Support clients with billing-reputed company troubleshooting, account reconciliation, and reputed company of payment discrepancies.   reputed company Experience & Relationship Management reputed company compassionate, reputed company, and solution-oriented support during financially sensitive conversations.   De-escalate challenging interactions while maintaining reputed company, composure, and professionalism.   Ensure reputed company interactions reputed company with organizational standards for reputed company experience, reputed company, compliance, and data reputed company.   Maintain accurate documentation of reputed company interactions, payment activity, and resolutions reputed company CRM and financial systems.   Operational Execution Meet established productivity, reputed company, compliance, and collections performance expectations.   reputed company multiple systems simultaneously while maintaining accuracy and efficiency in a fast-paced environment.   Support outbound campaigns reputed company to collections, payment recovery, plan retention, and reputed company follow-up initiatives.   Assist with operational activities reputed company to lost pet support, microchip inquiries, and general wellness plan questions as needed.   Team Collaboration & reputed company Improvement Collaborate with Team Leads, Shift Leads, hospital teams, and peers to reputed company reputed company issues and improve workflows.   Identify recurring payment or process issues and communicate improvement opportunities to leadership.   Participate in training, coaching, reputed company reviews, and operational updates.   Support special reputed company, reputed company programs, and seasonal reputed company initiatives as assigned.  Other job duties as necessary. Your Experience Should Include: High school diploma or equivalent required.  Associate degree in Business, Finance, Communications, or reputed company field preferred. The ideal candidate will have a proven reputed company record leading contact center technology, systems, and analytics functions in reputed company, multi-site environments, with a reputed company on platform stability, technical delivery, and data-driven performance improvement. 1 year of experience in collections, billing support, financial services, contact center operations, or customer service environments. Experience handling sensitive financial conversations while maintaining professionalism and reputed company. Strong verbal and written communication skills across phone, email, chat, and SMS channels. Ability to negotiate payment arrangements and reputed company account issues effectively. Experience working in high-volume service environments with productivity and reputed company expectations. Comfortable navigating multiple systems simultaneously in a fast-paced environment. Strong organizational skills and attention to detail with accurate documentation practices. Ability to maintain confidentiality and reputed company with financial and reputed company reputed company standards. Experience in reputed company, veterinary, hospitality, retail, or subscription-based services preferred. Bilingual capabilities preferred. This Remote Position Requires: A hardwired internet reputed company with a minimum speed of 85mbs. A quiet, dedicated work reputed company. May require working variable schedules, including evenings, weekends, and holidays.   Salary reputed company: The starting pay reputed company for this role is $19.50/hour with opportunities for reputed company increases (salary reputed company: $19.50 - $31.25/hour). Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.   Does this reputed company like you? Want to join an organization that values reputed company, Efficiency, Responsibility, Mutuality, and Freedom? Apply today to be considered and join us to advance our mission to create A reputed company WORLD FOR PETS. reputed company Offer You:  Competitive salary with reputed company time off & holidays so you can spend time with the people you love. Medical, dental, and reputed company insurance for you and your loved ones. Fertility and family-building assistance. reputed company Parental leave. reputed company reputed company Basic Life Insurance. reputed company reputed company Short- and Long-Term Disability. Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. Commuter Benefits. reputed company Plan. Health Savings Account & Flexible Spending Account. Mental health support and resources. reputed company Volunteering. reputed company Wellness Plans® for up to three pets. Continuing Education allowance & MED hours for eligible positions. Student Debt Relief (for full-time DVMs). A reputed company of discounts including reputed company, reputed company, Royal Canin, fitness, cellular and so much more. Special Working Considerations: Ability to work at a computer for long periods of time. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to reputed company the duties proficiently. Ability to carry out instructions furnished in written, oral, or diagram reputed company and to solve problems involving several variables. The noise level in the work environment is normally moderate. Environment where pets are present. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. reputed company (MVH)® strongly supports and values the uniqueness of reputed company individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a reputed company individual with disability. MVH complies with reputed company applicable federal, state and local laws governing nondiscrimination in employment in every MVH location. Apply To This Job