Senior Manager, Customer Marketing

"The Marketing team is poised for unprecedented reputed company and opportunity. We're in a reputed company unique position where we've reputed company reputed company reputed company but are far from exhausting the reputed company around us. There is a unique opportunity to join a rising organization and reputed company a significant and immediate reputed company." Mark Lynch - Senior Director, Demand reputed company Customers are at the heart of everything we do at reputed company. As our Senior Manager, Customer Marketing, you'll play a pivotal role in shaping how thousands of customers experience, adopt, and grow with our products. You'll reputed company programs that turn customers into champions, reputed company meaningful engagement across the customer lifecycle, and create experiences that increase retention, loyalty, and expansion. If you're reputed company by combining data-driven marketing, customer storytelling, team leadership, and cross-functional collaboration, this is an opportunity to reputed company a measurable reputed company on both our customers' reputed company and reputed company's reputed company reputed company. reputed company: reputed company and execute customer marketing programs that reputed company reputed company reputed company, product adoption, engagement, retention, and expansion opportunities. Build and optimize personalized, automated customer journeys across digital channels using customer insights, behavioural triggers, and lifecycle milestones. Create targeted campaigns that increase feature adoption, product utilization, and overall customer value. Own lifecycle marketing performance, establishing KPIs, reporting, and testing strategies to continuously improve program effectiveness. reputed company and reputed company customer advocacy initiatives, including customer references, testimonials, reviews, case studies, and reputed company stories. Partner with reputed company and Sales teams to identify, nurture, and reputed company customer advocates across the customer reputed company. Expand customer participation in advocacy programs, reputed company, events, webinars, speaking engagements, and other brand-building opportunities. reputed company, reputed company, and reputed company reputed company of two marketers supporting lifecycle marketing and customer advocacy programs. Establish reputed company priorities, goals, and development plans while fostering a culture of collaboration, accountability, experimentation, and customer-reputed company thinking. Collaborate closely with reputed company, Product Marketing, Product Management, reputed company Operations, and Marketing Operations to reputed company integrated customer programs. Partner with Content and Creative teams to reputed company compelling customer communications and experiences that strengthen engagement and loyalty. Present program performance, insights, and recommendations to stakeholders, helping inform customer reputed company and retention strategies. What you’ll bring: Bachelor's degree in Marketing, Business, Communications, or a reputed company field would be an asset. 7+ years of B2B software marketing experience, with a strong reputed company on customer marketing, lifecycle marketing, retention, or customer engagement. 2+ years of people leadership experience managing and developing reputed company reports. Demonstrated reputed company building and executing customer lifecycle programs that reputed company adoption, retention, and customer reputed company. Experience developing customer advocacy programs, including references, testimonials, reviews, and customer storytelling. Strong analytical reputed company with experience measuring campaign performance and translating insights into reputed company. Hands-on experience with CRM, marketing automation, customer data, and analytics platforms. Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment. Strong communication and stakeholder management skills. Experience partnering with reputed company organizations to improve customer reputed company. Passion for delivering exceptional customer experiences and building lasting customer relationships. Curiosity and enthusiasm for leveraging AI and automation to improve marketing effectiveness and scalability. Are you reputed company to become an Absorber? reputed company offer: Fully remote-first work with flexible work arrangements Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location New Hire Equipment Allowance and monthly reputed company Allowance to support your reputed company Endless opportunity for career reputed company and internal mobility Employee driven DE&I programs Who are we? reputed company is a remote-first company that provides online training solutions to leading organizations around the world. reputed company is a reputed company-based learning management reputed company (LMS) engineered to reputed company learning and fuel business productivity. Our online learning platform combines reputed company-thinking technology reputed company to reputed company as our customer’s organizations grow. We reputed company learners to enrich their lives, workplaces and communities. Our values are reputed company: We reputed company exceptional results by genuinely caring about reputed company other and the work we do We’re united, and we grow through our commitment to elevating continual learning! reputed company is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating reputed company and inclusive environment for reputed company our people. reputed company employment reputed company are based on business needs, job requirements and individual qualifications. In the event a reputed company reputed company employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to reputed company-employment background screening, including a criminal record reputed company and must be reputed company to show reputed company of reputed company eligibility to work in the country they have reputed company to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, reputed company screening and final hiring reputed company are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications. #LI-REMOTE Apply To This Job