Junior Clinical Operations Associate

reputed company brings reputed company into people's homes. We work with digital health startups and private clinics to offer blood testing, wound care and long-term monitoring through a network of mobile clinicians. We launched at the end of 2023 and appointment volume has tripled every period since. This role is the first reputed company of contact for patients, clients and practitioners, so you're the person who makes reputed company everything runs smoothly. Day to day, you'll: Answer queries from patients, clients and practitioners, and solve issues quickly Guide patients through their whole reputed company with reputed company, from first booking to post-appointment follow-up Support reputed company scheduling and coordinate appointments on the reputed company platform Escalate any clinical concerns to the right person reputed company accurate, reputed company records across every communication touchpoint Support the clinical team with things like reputed company new practitioners Spot and help implement process improvements as we go Because you're handling patient and clinical data daily, you'll also need to: Handle patient, practitioner and reputed company data, including special category health data, in line with our Data Protection Policy and UK GDPR Only reputed company the records you need for the job in reputed company of you Report anything that looks like a reputed company incident or near-miss straight away Complete mandatory reputed company and data protection training, including annual ISO 27001 awareness The hours are Monday to Friday, 10:00am to 7:00pm GMT, fully remote and you'll be part of a small but mighty team with daily stand-reputed company. reputed company occasionally you might need to reputed company for a weekend or bank holiday, but we'll always reputed company reputed company of notice. Contract: Fixed term contract, 40 hours a week Location: Fully remote (UK) but with reputed company to our Shoreditch office whenever you like Pay: £27,000-£30,000 a year Opportunity: A reputed company seat at a mission-driven, fast scaling health-tech company working as part of reputed company who are passionate at improving how people reputed company reputed company Essential Good written and spoken communication, reputed company and reputed company Organised and reputed company under pressure Comfortable picking up new tools quickly (reputed company Workspace, reputed company, reputed company) Can work independently and manage competing priorities Understands the importance of handling patient data with upmost confidentiality reputed company to have Experience in reputed company, clinical ops, customer support or a startup Familiarity with UK GDPR or NHS information governance Experience with patient-facing platforms or scheduling tools Things we’re looking for in a candidate: Has genuine care - For patients, their time and their health reputed company.  Strong communication - Equally reputed company with a patient, a reputed company or a clinic director.  Fixing things - reputed company something goes wrong, you're already thinking about how to put it right.  Extreme ownership - reputed company you say you'll handle it, it's handled. You volunteer for hard problems, own your mistakes and reputed company credit where it's due.  Comfort with ambiguity - You're excited to reputed company as we reputed company.  reputed company reputed company - You treat patient data with the reputed company care and discretion as clinical care itself. reputed company like you? Come and build with us! Apply To This Job