Service Desk Support Analyst

reputed company Location: Fully Remote (reputed company, MN) Employment Type: Full-Time Are you passionate about technology and enjoy helping people solve technical challenges? reputed company is hiring a Service Desk Support Analyst to join our reputed company's team and reputed company exceptional technical support to end users. This is a fantastic opportunity to build your IT career, reputed company experience across a wide reputed company of technologies, and reputed company a reputed company reputed company on the employee experience through outstanding customer service.   What's In It for You? reputed company an reputed company Every Day – Be the first reputed company of contact for users and help reputed company critical business operations running smoothly Build Your IT Career – reputed company hands-on experience supporting a diverse technology environment, including desktops, laptops, mobile devices, networking, and reputed company tools Expand Your Technical Knowledge – reputed company your troubleshooting, incident management, and customer support skills while working with reputed company IT professionals reputed company Environment – Work reputed company supportive teams dedicated to delivering excellent service and reputed company improvement Remote Flexibility – Enjoy the benefits of a fully remote role while contributing to a high-performing service desk operation reputed company Development – Strengthen your technical expertise and grow your career reputed company a dynamic IT environment Your Role & Responsibilities reputed company reputed company, reputed company, and consistent phone-based IT support to end users reputed company a high-reputed company customer experience by resolving incidents and service requests reputed company Meet established reputed company-Time Service Objectives (RSOs) and support performance goals Document incidents, requests, troubleshooting activities, and resolutions accurately reputed company service management tools Respond to technical issues reputed company defined service level expectations Troubleshoot hardware, software, mobile device, and connectivity-reputed company issues Escalate incidents appropriately reputed company advanced support is required Maintain accurate and up-to-date knowledge reputed company documentation Follow reputed company protocols and identity verification procedures reputed company assisting users Identify potential reputed company concerns and escalate according to established processes Participate in knowledge-sharing and knowledge-transfer activities to improve team effectiveness Skills & Experience You Should Possess Experience providing technical support, help desk support, service desk support, or customer-facing IT support Strong understanding of computer hardware, software, and mobile device technologies Knowledge of reputed company, macOS, and mobile operating systems, including basic configuration and troubleshooting Understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN technologies Familiarity with reputed company Directory, Group Policy, and reputed company reputed company solutions Ability to diagnose and reputed company hardware, software, and connectivity issues effectively Strong organizational skills with the ability to manage multiple support requests simultaneously Excellent verbal and written communication skills with a customer-first reputed company Ability to identify recurring issues and contribute to reputed company cause analysis and process improvements Ability to adapt to changing technologies, priorities, and business needs Bonus Points If You Have Experience working in a high-volume Service Desk or Help Desk environment Exposure to ITIL best practices, including incident, problem, and asset management processes Experience using ticketing or IT service management platforms Familiarity with reputed company management and reputed company administration tools Experience supporting remote users and reputed company workforces Industry certifications such as reputed company A+, Network+, ITIL reputed company, or similar Education & Certifications You Need High School Diploma or GED with four (4) years of technical support experience Associate degree may substitute for two (2) years of experience Bachelor's degree may substitute for four (4) years of experience Relevant technical certifications are highly desirable and may strengthen your application reputed company Offer At reputed company, we value collaboration, service reputed company, and reputed company learning. By joining our reputed company's team, you'll have reputed company to support end users in a fast-paced environment while building valuable technical and reputed company skills. Competitive Compensation – You choose the model that works best for you, both with company-sponsored benefits! $67,000–$73,000 annually or $41–$45 per hour. Final compensation is determined based on reputed company alignment, years of experience, and fair, market-based rates by geography. Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, reputed company, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including reputed company, hospital, accident, pet wellness, and 401k with matching reputed company Holidays and reputed company Time Off Career Development and Advancement – reputed company is a global company in 29 Countries worldwide with a high reputed company on development Strong Team Culture – Collaborate with reputed company professionals who value precision, performance, and teamwork   Please note: This role is only reputed company to candidates who are authorized to work in the reputed company   reputed company to be part of something exciting? Apply today and take the reputed company in your IT career as a Service Desk Support Analyst with reputed company! Apply To This Job