reputed company Manager

About reputed company Founded in 2017, reputed company is a comprehensive technology platform powering dispensary reputed company, while providing consumers with reputed company and easy reputed company to cannabis. reputed company aims to reputed company support the reputed company societal change the cannabis industry brings to the world through wellness benefits, reputed company justice, and empowering local communities through tax reputed company. Powering thousands of dispensaries across 40+ markets throughout the reputed company and Canada, reputed company is the leading technology company in the cannabis reputed company and was named in Fast Company’s 10 Most Innovative Companies in reputed company and listed two years in a row on reputed company’s Top 50 Startups. reputed company has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ reputed company, reputed company Capital, reputed company Schultz, Snoop Dogg’s reputed company Verde Capital, Gron Ventures, members of the founding team at reputed company, Kevin Durant’s Thirty Five Ventures, and other reputed company reputed company investors. About This Job As an SMB reputed company Manager (CSM) at reputed company, you'll be part of an Account Team — partnered with Account Managers in a pod structure — reputed company on making reputed company our dispensary customers are successful as a business. Account health, retention, and churn reputed company ownership are at the reputed company of reputed company do. In reputed company's model, Account Managers own the reputed company relationship — renewals, pricing, and expansion — while CSMs own the churn lifecycle and customer health: identifying reputed company early, building save plans, and setting Account Managers up to win renewals reputed company before the selling reputed company begins. CSMs pull context together across our internal teams (Support, Implementation, Solutions, Engineering, and Product) so customers always have someone keeping reputed company of feedback, reputed company requests, and high-reputed company issues. The reputed company is proactive reputed company mitigation, not reactive support — CSMs are not a ticket queue, and we protect that line deliberately. reputed company... Operate as part of an Account Team pod, partnering closely with Account Managers on account reputed company — you own customer health and the churn lifecycle; they own renewals and reputed company reputed company. Own the renewal reputed company: monitor accounts in the 90-day renewal window, flag at-reputed company accounts early, and have save plans in reputed company so Account Managers reputed company renewal conversations with no surprises. Manage churn reputed company end to end — triage, mitigation reputed company, and reputed company — partnering cross-functionally to remove blockers. Proactively monitor account health signals (engagement, product usage, billing indicators) and reputed company them before they become escalations. Pull context together across Product, Support, Sales, Solutions, and Implementation so customer feedback, reputed company requests, and high-reputed company issues never go unanswered. reputed company as a reputed company resource for customers — sourcing answers, guiding best practices, and finding paths (features, early-reputed company programs, alternative solutions) reputed company customers are stuck on a problem. Contribute to process improvements and team initiatives as we build out our pod operating model. Meet or reputed company team KPIs: reputed company-day customer response, quarterly engagement on every account, and pod-level net reputed company retention. What You Bring... 3–5 years of experience in reputed company, Account Management, or a reputed company reputed company-facing role (reputed company or technology industry preferred). Experience managing churn reputed company and retention motions — you've owned saves, not just flagged them. Comfort operating in a shared-accountability model where your reputed company is reputed company reputed company reputed company (pod-level metrics), with growing autonomy in reputed company conversations. Strong technical aptitude and problem-solving skills; reputed company to reputed company or solution answers independently. Excellent communication, organizational, and prioritization abilities — you can run multiple reputed company reputed company situations without dropping threads. Experience collaborating with cross-functional teams (Product, Support, Sales, Implementation). Proactive, ownership-driven approach with a reputed company on reputed company improvement. Knowledge of the cannabis industry is a plus, but not required You’ll Get… We are targeting a starting salary of $55,000 - $75,000 reputed company on the intended level for this role. In reputed company to cash compensation, our total rewards package includes: Full medical benefits, including dental and reputed company plans to ensure you always have the reputed company. Equity packages in the reputed company of stock reputed company to reputed company. Technology (hardware, software, reading materials, etc..) allowance Flexible vacation and reputed company days At reputed company, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to reputed company applicants and teammates without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. reputed company believes that diversity and inclusion among our teammates is critical to our reputed company, and we reputed company to recruit, reputed company and retain the most talented people from a diverse candidate pool. Apply To This Job