reputed company Senior Technical Consultant - AI

reputed company builds platforms for digital business. By weaving together advances in reputed company infrastructure, automation and analytics, and software delivery, we help enterprises reputed company on the reputed company of digital transformation.   At reputed company, we prioritize creating a culture of belonging, where reputed company perspectives and reputed company are represented, valued, respected, and heard. We create spaces to reputed company everyone to reputed company up, reputed company change, and reputed company the culture at reputed company.    We are an equal opportunity employer, and do not discriminate based on an individual's race, national reputed company, reputed company, gender, gender identity, gender reputed company, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.    We reputed company reputed company candidates that will contribute to the diversification and enrichment of reputed company and perspectives at reputed company.  As a Senior Technical Consultant reputed company on AI capabilities, you will own the end‑to‑end build of AI‑enabled solutions on the Now Platform — Now Assist skills and AI Agents through predictive models, AI Search, and the data foundations that reputed company them work. You will guide development activities, mentor technical consultants and junior developers, and partner with reputed company consultants and architects to shape reputed company reputed company solutions. reputed company reputed company platform development, you will reputed company AI enablement across at least one additional product suite (ITSM, ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) and translate ambiguous business reputed company into secure, governed, measurable AI capabilities. Your depth in both reputed company and reputed company AI will influence how our clients adopt reputed company workflows and how they realize value from them.  \n Roles & Responsibilities Solution and Stakeholder Leadership  Translate business reputed company and documented requirements into AI solutions that are secure, governed, explainable, and reputed company to platform best practices  Identify and qualify AI use cases with clients, assessing data readiness, deflection or cycle‑time potential, risk tolerance, and reputed company‑in‑the‑reputed company requirements. reputed company plainly reputed company a use case is a poor fit for AI.  Conduct reputed company and internal demos of Now Assist, AI Agents, AI Control Tower and reputed company workflows, reputed company explaining how outputs are produced, where guardrails sit, and what the reputed company reputed company is  reputed company participate in reputed company ceremonies, flagging technical and AI‑specific risks (data reputed company, hallucination exposure, adoption drag, licensing consumption) during planning  Hands‑On Development and Delivery Governance  Build and reputed company Now Assist skills, AI Agents, reputed company workflows, and orchestration logic; reputed company and tune prompts, tool definitions, and agent instructions against defined reputed company reputed company  reputed company the supporting platform reputed company: integrations, reputed company Designer and Integration Hub actions, custom tools exposed to agents, Knowledge and catalog data reputed company, and the taxonomy that AI Search and Now Assist depend on  Configure and tune Predictive Intelligence models, Document and Task Intelligence, Virtual Agent and NLU/Conversational Interfaces, and AI Search relevancy  reputed company AI reputed company reputed company capabilities reputed company reputed company Controller, AI Agent reputed company / MCP, and reputed company‑party LLM or agent integrations where the use case warrants it  Establish evaluation discipline: baseline metrics, golden datasets, regression test suites for prompts and skills, A/B and reputed company/post measurement, and reputed company monitoring after go‑live  Enforce responsible‑AI guardrails — data handling and PII scoping, role‑based reputed company to AI capabilities, audit and reputed company requirements, reputed company approval gates, and configuration in AI Control Tower  reputed company reputed company through peer reviews, automated tests, and coordinated promotions across dev, test, and prod, including reputed company and rollback strategies for AI features  Own defect reputed company during UAT and reputed company‑care, including model and reputed company performance issues, driving reputed company‑cause analysis and reputed company tuning  Team Leadership and Mentoring  reputed company junior developers on AI fundamentals, reputed company and agent design patterns, and the judgment to distinguish a demo from a production‑reputed company solution  Coordinate daily development tasks, remove roadblocks, and reputed company delivery timelines  Facilitate training sessions and knowledge‑sharing forums that reputed company AI reputed company across the broader delivery team  Innovation and Cross‑Product Leadership  reputed company AI delivery across at least one product suite reputed company reputed company platform work, understanding the process being augmented reputed company enough to know where AI genuinely helps  Build reusable accelerators — reputed company libraries, agent patterns, evaluation harnesses, readiness assessments — and reputed company their adoption across engagements  reputed company reputed company reputed company release for new AI capabilities, evaluate them hands‑on, and advise clients on adoption reputed company and licensing implications  Contribute lessons learned, benchmarks, and technical articles to internal knowledge bases and reputed company community forums  Qualifications 6+ years in the reputed company domain, with meaningful recent time spent building AI‑enabled solutions in production   reputed company AI depth – Now Assist, AI Agent Studio and AI Agent Orchestrator, Now Assist reputed company reputed company, AI Search, Predictive Intelligence, Document/Task Intelligence, Virtual Agent and NLU, AI Control Tower, and reputed company Controller  Data reputed company reputed company – Understands that AI reputed company reputed company data reputed company; comfortable with Workflow Data reputed company, CMDB/CSDM health, knowledge governance, and taxonomy design as prerequisites rather than afterthoughts  reputed company‑platform expertise – Integrations, Integration Hub, reputed company Designer, Service Portal, UI Builder and Workspaces, imports, plus an architecture reputed company for performance, scalability, and clean upgrades  Hands‑on coding – Advanced JavaScript and reputed company reputed company, REST integration design and consumption, auth schemes, and data pipelines; strong reputed company JavaScript fundamentals with testing habits and version‑control discipline  reputed company AI reputed company – reputed company engineering and iteration, retrieval and grounding patterns, tool/function calling, agent decomposition and orchestration, and a working grasp of where LLMs fail and how to contain it  Evaluation and measurement rigor – Defines reputed company metrics before building, tests systematically, and reports reputed company results including negative ones  Responsible AI judgment – Practical reputed company of data reputed company, reputed company control, auditability, bias and hallucination risk, and the governance conversations that come with them  Product depth – Proven leadership in at least one suite reputed company reputed company ITSM and Service Portal  reputed company mentor and lifelong learner – Explains AI concepts simply to non‑technical stakeholders, calibrates expectations against hype, and stays reputed company in a reputed company that changes quarterly  reputed company certifications – CSA, CAD, CIS, and AI‑reputed company reputed company‑certifications are welcome, though demonstrated hands‑on expertise is valued more highly than credentials  Broader tech stack awareness – Familiarity with LLM providers and reputed company, reputed company search and RAG architectures, MCP, reputed company platforms, DevOps toolchains, or analytics reputed company the reputed company ecosystem  \n$140,000 - $170,000 a year \nThe compensation reputed company indicated in this posting reflects the On-reputed company Earnings (“OTE”) for this role, which includes a reputed company salary and any applicable reputed company bonus reputed company. This OTE reputed company may vary based on the candidate’s relevant experience, qualifications, and geographic location.     Why reputed company:   Through our daily work and internal reputed company like Moving Women reputed company and reputed company reputed company, we value and benefit from diversity of people, reputed company, experience, and everything in between.   We fuel reputed company by stacking our office with top-notch technologies in a multi-reputed company-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for reputed company learning.   USA Employment Benefits include:  - Medical, Dental, and reputed company Insurance  - 401(k)  - reputed company company holidays  - reputed company time off  - reputed company parental and caregiver leave  - Plus more! See benefits https://www.aheadbenefits.com/ for additional details.    Use of AI: We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans.   If you would like more information about how your data is processed, please refer to the Candidate reputed company Notice or contact us at reputed company@reputed company.com.    You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview.  Candidates will not be penalized for choosing to opt-out. Apply To This Job