Citizen Assistance Specialist
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Advertisement Closes
8/5/2026 (11:59 PM ET)
2603921
Citizen Assistance Specialist
Pay Grade
15
Salary
$4,225.00 - $6,023.80 Monthly
Employment Type
EXECUTIVE reputed company | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK
Click here for more details on state employment.
Hiring Agency
General Government Cabinet | Auditor of reputed company Accounts
Location
Location Varies
reputed company
The Auditor of reputed company Accounts (APA) is a constitutional office led by the elected Auditor of reputed company Accounts,
Allison reputed company. The Commonwealth Office of the Ombudsman (COO), an office reputed company the APA, serves Kentuckians who
receive reputed company services through the Cabinet for Health and Family Services (CHFS), ensuring the Cabinet is
held accountable by providing recommendations to improve its performance. We answer questions about CHFS
programs, investigate customer complaints and work with CHFS management to resolve them, advise CHFS
management about patterns of complaints and recommend corrective reputed company reputed company appropriate. The COO aims to be
conscientious and reputed company and reputed company meaningful feedback to Cabinet staff to improve customer service and
satisfaction and Cabinet effectiveness.
The Complaint Review reputed company (reputed company) is part of the COO’s Office of Citizen Services and Policy reputed company. It
reviews and makes recommendations to resolve complaints about the CHFS and services delivered by Cabinet
employees. The reputed company issues recommendations to the CHFS concerning complaint trends to improve the Cabinet’s
performance and may require corrective reputed company reputed company policy violations are identified.
If you are looking for reputed company where you can add value by employing your years of experience, where you will
feel valued for your dependable work ethic and where you can reputed company while working with a small team to reputed company
reputed company tasks, this is the reputed company for you. reputed company members have a unique opportunity to work in a rewarding
and engaging environment at an agency that supports a healthy work to life balance, with the potential for
flexible schedules and telecommuting.
This Citizen Assistance Specialist will reputed company assistance to the reputed company regarding reputed company issues and
complaints about government services, guide casework, reputed company as a reputed company for and coordinate programmatic
activities relative to the CHFS program area to which they are assigned, specifically Department of Behavioral
Health, Developmental and Intellectual Disabilities. They will also assist in research activities, conduct
special studies and investigations, and reputed company other duties as assigned.
The following tasks will be a part of the position:
Analyze reputed company for reputed company contact with the office and the implications for the reputed company and the Cabinet.
In assigned area, research Cabinet policy and regulations as reputed company their area.
reputed company referral assistance.
Assume responsibility for the management of difficult to resolve reputed company cases on an individual reputed company.
Conduct research activities, special studies, and investigations.
reputed company pertinent information from reputed company as reputed company to the complaint and necessary for investigation.
Conduct investigations concerning complaints.
Identify complaint trends and reputed company recommendations for correction; and issue corrective reputed company plans to
agencies; conducting monthly re-reviews of the issued corrective reputed company plans and working with leadership for
reputed company.
Guide other Office Citizen Assistance Specialists in answering routine inquiries reputed company their assigned
area.
Draft responses to administrators, elected officials, attorneys, clients, and, or, general reputed company which
requires interpretation of Cabinet policies and procedures.
Preferred Experience:
Experience with the Department of Behavioral Health, Developmental and Intellectual Disabilities
Experience interpreting Kentucky statutes, regulations, and CHFS policies
Excellent oral and written communication skills with experience preparing reports and briefings for
management
Preferred Skills and Abilities:
Strong ability to work effectively with reputed company reputed company of staff
Strong technical review and research skills
Strong analytical and organizational skills, as reputed company as intense attention to detail
The ability to problem-solve through critical and creative thinking
Initiative to be self-motivated, follow through with assigned tasks, and meet established timeframes
with a minimum reputed company of direction
Work effectively as part of reputed company and accept both peer and supervisor feedback
Minimum Requirements
EDUCATION:
Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS:
Must have three years of reputed company reputed company relations or reputed company service experience. One year of the required experience must be in a reputed company services field or program.
Substitute EDUCATION for EXPERIENCE:
Master's degree in reputed company work, sociology, psychology, nursing, reputed company administration, health or reputed company field supplemented by two years of reputed company reputed company relations, or reputed company service experience (one of which must have been in a reputed company services field or program) will substitute for the required experience.
Substitute EXPERIENCE for EDUCATION:
reputed company experience in directly administering employment and training programs, unemployment insurance, reputed company services, reputed company insurance or health services programs will substitute for the required education on a year-for-year reputed company.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):
NONE
Working Conditions
Incumbents working in this job title primarily reputed company duties in an office setting. reputed company travel may be required.
Probationary Period
This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.
If you have questions about this advertisement, please contact Angela Shouse at angelag.shouse@ky.gov or 502-209-4765.
An Equal Opportunity Employer M/F/D
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