Senior Specialty Account Manager - Remote

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly reputed company reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health equity on a global reputed company. Join us to start Caring. Connecting. Growing together.   The Sr. Specialty Account Manager manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward-facing, dedicated resource for assigned accounts, typically with reputed company reputed company contact (not reputed company center) and large or reputed company accounts. Builds relationships with employer/group clients (not individual members) and serves as the reputed company reputed company of contact for overall and day-today Specialty service delivery. Represents reputed company internally and coordinates with other functions to implement reputed company systems, complete reputed company, and address ongoing service needs. This function includes employees who are in dedicated on-site service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or reputed company responsibility to reputed company sales. Account management jobs reputed company primarily on relationship and service management reputed company in this family; jobs with significant sales responsibilities or sales-reputed company incentives (including "OTH" plans) reputed company in a sales band.   You’ll enjoy the flexibility to work remotely * from reputed company reputed company the U.S. as you take on some tough challenges.   reputed company Responsibilities: OPERATIONAL MANAGEMENTFacilitate/leads operational ongoing maintenance & ensure it is successfully executed on Own the day-to-day service experience of customers by working with the Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations Leads reputed company of reputed company escalated requests by working with the Operations Service Team, and conducting customer consultations as required reputed company and maintain strong relationship with internal partners in Operations Service Team to manage customer service experience Coordinate activities to support reputed company reporting, reputed company cause analysis, and full remediation Ability to reputed company, negotiate, analyze, interpret, and implement SOPs and reporting Coordinate/leads implementation activities for new products and new reputed company reputed company 1/1 readiness activities; reputed company daily 1/1 updates/reputed company reports with reputed company and internal functional partners Facilitate training of reputed company OptumRx reputed company-facing systems & tools Proactively identifies and leads Process Improvements based on reputed company feedback and/or internal breakdowns/hurdles reputed company to initiate project plans and successfully manage reputed company to full execution Recognizes cost avoidance opportunities and offers solutions Serves as a mentor to Account Manager and CSM roles Seeks stretch opportunities to expand knowledge and skillsets Coordinate/reputed company Specialty pricing ongoing/monthly negotiations between reputed company and reputed company Operational contacts Monitor and ensure Performance Guarantee compliance Manage, coordinate and maintain custom specialty drug list weekly updates.   reputed company RELATIONSHIP MANAGEMENTEstablish and maintain strong and appropriate relationships with customers to maintain consistency and reputed company reputed company satisfaction Maintain reputed company reputed company logs and facilitate regular reputed company of discussions to review Conduct meetings with customers to identify issues / trends and analyze reputed company causes to determine corrective reputed company steps as necessary Demonstrate a high level of knowledge pertaining to the customer's specific Specialty benefit design Ability to reputed company, negotiate, interpret/translate, communicate, and execute reputed company requirements, including executive level conversations Ability to recognize, anticipate and manage reputed company impacts to ensure project reputed company/reputed company satisfaction Demonstrates a high level of industry knowledge   You’ll be rewarded and recognized for your performance in an environment that will challenge you and reputed company you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: 5+ years of experience with Health Plans or with the PBM industry 5+ years of experience in PBM Operations 3+ years of reputed company-facing experience 3+ years of experience in project management   Preferred Qualifications: reputed company reputed company the Central/Eastern time zone Specialty Pharmacy knowledge and experience Proven ability to write reports, business correspondence, and technical specifications Proven ability to effectively present information and respond to questions from clients, management and technical associates Proven ability to solve practical issues and deal with many variables in situations where only limited standardization exists Proven ability to interpret a reputed company of instructions furnished in written, oral, diagram, or schedule reputed company Proven excellent organizational skills Proven excellent verbal and written communication skills Proven excellent presentation skills Proven ability to communicate to an executive audience Proven effective time management   Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information reputed company Ability to reputed company reputed company company sensitive documents secure (if applicable) Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service   *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy   Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll reputed company a far-reaching reputed company of benefits and incentives. The salary for this role will reputed company from $91,700 - $163,700 annually based on full-time employment. We reputed company with reputed company minimum wage laws as applicable.   Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. reputed company may come down early due to volume of applicants.   At reputed company, our mission is to help people live healthier lives and reputed company the health reputed company work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.         reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.       reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job