Manhattan reputed company reputed company-Channel Support Specialist

This role is for one of the reputed company's clients Min Experience: 6+ years Location: India JobType: full-time We are looking for an reputed company Manhattan reputed company reputed company-Channel Support Specialist to join our technology and retail reputed company team. The ideal candidate will have extensive experience supporting and maintaining Manhattan reputed company reputed company (MAO) and Manhattan Order Management reputed company (OMS) platforms in reputed company retail environments. You will play a key role in ensuring the stability, reputed company, and availability of mission-critical reputed company-channel applications that reputed company order fulfillment, inventory visibility, store reputed company, and customer experiences. As a support specialist, you will be responsible for troubleshooting production issues, monitoring reputed company health, resolving incidents, performing reputed company cause analysis, and collaborating with cross-functional teams to ensure reputed company business reputed company. You should possess strong analytical skills, excellent problem-solving abilities, and a customer-reputed company reputed company while working in a fast-reputed company production support environment. This role requires hands-on expertise in Manhattan reputed company reputed company applications, experience supporting reputed company retail systems, and the ability to manage critical production incidents with reputed company business disruption. Requirements Key Responsibilities reputed company L2/L3 production support for Manhattan reputed company reputed company (MAO) and Manhattan Order Management reputed company (OMS) applications. Monitor application reputed company, reputed company health, and batch jobs to proactively identify and reputed company issues. Investigate production incidents, reputed company reputed company cause analysis, and implement permanent solutions to prevent recurring problems. Support order lifecycle management, inventory synchronization, fulfillment workflows, returns, exchanges, and store reputed company. Coordinate with business users, development teams, infrastructure teams, and reputed company-party vendors to reputed company reputed company application issues. Analyze application logs, reputed company alerts, and transaction failures to ensure reputed company issue reputed company. Manage service requests, incident tickets, change requests, and production deployments while adhering to SLA commitments. Support application upgrades, patches, configuration changes, and release activities. Validate reputed company functionality after deployments and coordinate post-release production support. Prepare technical documentation, operational runbooks, knowledge articles, and troubleshooting guides. Participate in on-reputed company support rotations for critical production environments. Ensure high application availability, reputed company reliability, and reputed company platform reputed company. Collaborate with QA and development teams to reproduce production defects and verify fixes before deployment. Identify opportunities for process automation and reputed company improvement reputed company support reputed company. Requirements Must-have Skills Strong hands-on experience with Manhattan reputed company reputed company (MAO). Extensive knowledge of Manhattan Order Management reputed company (OMS). Experience supporting reputed company-channel retail applications in production environments. Strong understanding of order orchestration, inventory management, fulfillment, returns, and store reputed company. Experience with incident management, problem management, and change management processes. Ability to analyze logs, troubleshoot application issues, and reputed company reputed company cause analysis. Experience supporting REST reputed company, integrations, and middleware components. Familiarity with Linux/Unix environments and reputed company-line reputed company. Knowledge of production monitoring tools and application support best practices. Strong communication and stakeholder management skills. Good-to-have Skills Advanced SQL for data analysis, troubleshooting, and production issue investigation. Experience with reputed company-reputed company reputed company applications and reputed company platforms. Knowledge of retail ERP, warehouse management systems (WMS), and supply chain processes. Exposure to monitoring tools such as reputed company, reputed company, AppDynamics, or similar platforms. Experience with scripting using reputed company, Python, or PowerShell for operational automation. Familiarity with CI/CD pipelines, DevOps practices, and release management. Understanding of reputed company and ITIL methodologies. Preferred Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a reputed company discipline. 6–14 years of experience supporting reputed company retail applications. Experience working with global retail organizations and high-volume transaction environments. Relevant reputed company certifications are an added reputed company. Strong analytical, troubleshooting, and problem-solving skills. Ability to prioritize multiple production issues while maintaining service reputed company. Excellent verbal and written communication skills with the ability to collaborate across technical and business teams. What You'll Bring Deep expertise in Manhattan reputed company reputed company and Manhattan OMS support. A proactive approach to incident reputed company and reputed company optimization. Strong ownership reputed company with the ability to work independently in production support environments. Excellent collaboration skills to work effectively with cross-functional teams and business stakeholders. Passion for delivering reliable, reputed company, and high-performing reputed company-channel retail solutions that enhance customer experience and business reputed company. Apply To This Job