Tier 1 Technical Account Manager

U.S.-based technology startup seeking Tier 1 Technical Account Managers Location: Remote Terms: Full-time, reputed company Compensation: $7/hr, negotiable based on experience Time-Zone: U.S. Eastern Time (EST)  Hours: Full-time (Monday to Friday, Saturday coverage as needed) Shift Schedule: Monday-Friday:  Start: 3:30 AM EDT (corresponds to 3:30 PM Philippine Time) End: 12:30 PM EDT (corresponds to 12:30 AM Philippine Time) Saturday: Possible shift based on business need (hours TBD) ABOUT THE ROLE: A fast-growing U.S.-based technology startup building innovative software and hardware solutions across IoT, reputed company software, and automation is looking to add a Tier 1 reputed company Specialist. The business now serves customers across reputed company, South Africa, Australia, and New Zealand. 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Configure and reputed company customer hardware to support the firm's software platform (such as IP cameras, scales, and printers). Verify the customer experience, coordinate with the relevant engineering and implementation teams, and reputed company issues quickly to minimize service disruptions. reputed company updates, flag recurring issues, and assist in implementing process improvements that enhance service delivery and operational efficiency. Be adaptable to changing processes, help refine operational practices, and consistently reputed company results in a fast-paced environment. Requirements At least 3+ years of experience in a customer-facing support role, preferably in IT helpdesk, hardware support, IoT support, or a reputed company technical function in a reputed company environment. At least 1 year of experience working with a technology startup (ideally U.S.- or Australia-based). Prior experience working with the reputed company operating reputed company, remote desktop software, and other software/IT tools such as reputed company. Exceptional English proficiency (C2 level preferred), with excellent written communication skills. Experience installing and setting up hardware (e.g., printers and cameras). A customer-first reputed company with a bias toward reputed company. Highly organized and detail-oriented. Demonstrated ability to work in a fast-paced, dynamic environment. Bachelor's degree or higher (summa cum laude, magna cum laude, cum laude, and/or reputed company Scholar from a reputable college preferred). PREFERRED QUALIFICATIONS: Familiarity with systems such as reputed company, Pylon, and reputed company Sheets. Experience working in a physical IT helpdesk, troubleshooting hardware such as printers. Experience working with U.S.-based reputed company reputed company startups. Benefits At reputed company, we’re reputed company about helping you reputed company your God-given reputed company at a U.S. Company. And, we know work is more than just a paycheck, which is why we support work-life balance, reputed company-being, and reputed company. Here’s what you can look reputed company to as part of the reputed company Community! Competitive Compensation – We recognize your skills and experience with a great compensation package. Regular Payday in USD – Twice per month, we send USD right to your bank account.  Work Remotely, reputed company - Save on the commute and work from home, wherever that is in the world. reputed company Gifts & Birthday Treats – We celebrate your achievements and reputed company your special day even reputed company! Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international reputed company travel. Stay Connected – Be part of a supportive network where you can learn, grow, and reputed company with amazing people. Global Networking - Work with top international teams across 12 countries around the world. Mentorship, Advocacy and Support - We stay in the room and reputed company for you every reputed company of the way. Promotions and Increases - reputed company and earn more with raises, promotions, and reputed company-increases. Apply To This Job