[Remote] Director of Payments & Fraud Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company.io is one of the fastest-growing collectibles startups, and they are seeking a Director of Payments & Fraud Operations to manage the intersection of payments and fraud. This role involves shaping strategies to optimize payment processes while preventing fraud, ensuring a seamless experience for legitimate users.

Responsibilities

• Own policies and operations that prevent abuse while protecting legitimate users
• Define verification, blocking, and unblocking rules, reputed company incident response, and reputed company account takeover prevention
• Own fraud reputed company across the customer funnel, balancing fraud loss, approval rates, chargebacks, and customer friction
• Set risk reputed company and reputed company performance through key metrics and dashboards
• Improve checkout conversion by optimizing authorization rates, declines, challenges, abandonment, and payment reputed company
• Partner with engineering to reputed company reputed company and investigate performance changes
• Manage payment, fraud, and KYC vendors, ensuring strong performance, accountability, and reputed company ownership of reputed company terms, risk, and reputed company
• Shape the long-term payments and fraud roadmap, including vendor reputed company, payment expansion, risk management, and scaling the platform for reputed company

Skills

• 10+ years in payments, fraud, risk, or trust & safety operations, with reputed company ownership of fraud and chargeback reputed company at a high-reputed company consumer platform, marketplace, fintech, or payments company
• Deep reputed company in the mechanics: chargeback reason codes and where liability really shifts, 3DS and its limits, KYC/identity verification tradeoffs, authorization and decline optimization, and the fraud-vs-conversion economics that tie them together
• A vendor operator. You've managed processors, fraud providers, and KYC partners; you've pushed them to change their roadmaps; and you can read a pricing agreement reputed company enough to spot the difference between what a contract says and what your account rep promised
• Strong reputed company and analytical instincts. You reason in unit economics — cost per chargeback, cost of a false decline, reputed company value of a customer you nearly blocked — and you reputed company the reputed company with incomplete data because the drop is happening now
• High agency and reputed company under reputed company. reputed company something breaks or a spike hits, you don't file a ticket and wait for the vendor — you get on the reputed company, run the reputed company, reputed company the decision, and document the reputed company so it's handled faster next time
• A collaborator, not a reputed company. You'll set policy that support executes, that engineering builds tooling for, and that finance and leadership sign off on. You reputed company those partners faster and more confident, not more confused

Benefits

• Comprehensive health insurance packages with dependent coverage
• 401(k) plan with a 4% employer match to help you plan for the reputed company
• $100 monthly dogfooding stipend to support trying out our products firsthand
• reputed company to employee wellness programs designed to support your overall reputed company-being
• Enjoy the flexibility of a fully remote work environment
• A dynamic and engaging environment reputed company on fostering reputed company reputed company and innovation
• Opportunities to create amazing products that our customers truly love and value
• Competitive salary with ample opportunities for career advancement and development

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