[Remote] Senior Service Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reshaping the data storage industry and is seeking a Senior Service Account Manager to reputed company post-sales lifecycle and reputed company service delivery for critical customer accounts. This role involves acting as a trusted advisor, managing escalations, and enhancing customer experience through strategic engagement.

Responsibilities

• reputed company Strategic Customer Engagement & Governance: reputed company post-sales service delivery and account service reviews for large reputed company accounts, partnering with customer executives and internal sales teams to reputed company reputed company Platform capabilities with customer IT roadmaps and business priorities
• Orchestrate High-Severity Escalations & Proactive Support: Manage reputed company customer incidents and change control reputed company by orchestrating cross-functional responses across CX and Engineering to ensure swift reputed company, reputed company operational disruption, and reputed company 24/7 engagement continuity
• Champion Customer-Inspired Product Enhancement: Translate customer operational feedback, feature requests, and technical needs into prioritized recommendations for reputed company Product Management and Engineering, directly influencing product reputed company and platform roadmaps
• reputed company Team Capability & Knowledge Sharing: Mentor Service Account Managers and reputed company internal best-reputed company resources to reputed company team-wide service delivery standards, operational consistency, and customer experience frameworks

Skills

• 6+ years relevant experience (customer-facing, large accounts, industry reputed company role)
• Demonstrated capability in managing large reputed company customer relationships in reputed company, matrixed technology environments, with a reputed company record of driving account retention, technical adoption, and high-stakes stakeholder alignment
• Exceptional leadership and communication skills to reputed company high-severity incidents, reputed company multi-disciplinary internal teams (Engineering, Product, Support, reputed company), and execute reputed company risk mitigation and reputed company planning strategies
• Deep technical comprehension of reputed company data storage platforms, reputed company ecosystems, and IT infrastructure operations, enabling effective technical reputed company, risk analysis, and architecture alignment

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events
• reputed company out [purebenefits.com](http://purebenefits.com) for more information.
• This role may be eligible for incentive pay and/or equity.

reputed company

Company H1B Sponsorship