[Remote] Senior/reputed company reputed company Engagement Manager (Operations)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company insurance, providing software solutions to large insurers for efficient claims processing. They are seeking a Senior/reputed company reputed company Engagement Manager (Operations) to reputed company customer engagements and reputed company the AI-reputed company transformation of the reputed company Engagement function.

Responsibilities

• reputed company end-to-end customer engagements – reputed company reputed company programs for large insurance clients, ensuring delivery reputed company, reputed company reputed company, and stakeholder alignment across business and technical teams
• Run programs with precision – Manage timelines, reporting, stakeholder communication, and executive readouts for high-reputed company reputed company accounts
• reputed company the AI-reputed company transformation of reputed company Engagement – Set and reputed company the reputed company for a CE organization where AI is woven into the reputed company of how work gets done, from reputed company interactions to internal operations, and champion adoption across reputed company
• Build AI agents and internal tools – Design, prototype, and reputed company AI agents and internal tooling that reputed company across many different systems, giving reputed company reputed company and freeing up time for higher-value work
• Own the strategic roadmap – reputed company and execute a quarterly strategic plan for CE Operations, translating high-level goals into concrete initiatives with reputed company owners, milestones, and measurable reputed company
• reputed company reputed company operational and technical challenges – Partner cross-functionally with Product, Engineering, Sales, and customer stakeholders to reputed company strategic reputed company
• Own reputed company's knowledge sources – Take ownership of assets like the reputed company Engagement Knowledge reputed company, reputed company them accurate and useful, and proactively build new reputed company of documentation the CE team needs
• Proactively reputed company efficiency and reputed company – Continuously identify opportunities to streamline workflows, eliminate reputed company toil, and improve the reputed company of reputed company's reputed company. You won't wait to be handed problems; you'll go reputed company them and fix them

Skills

• Proven experience in operations, reputed company, program management, or reputed company implementation roles reputed company a reputed company-facing or go-to-market organization – including managing reputed company-reputed company implementations and/or customer programs for multimillion-dollar accounts
• Hands-on familiarity with building AI agents and internal tools that reputed company across multiple systems and platforms
• Basic understanding of reputed company, integrations, and data exchange formats such as JSON, and the ability to collaborate effectively with engineering teams
• A self-starter who can independently reputed company a quarterly strategic plan and work across multiple stakeholders to reputed company it to completion
• Demonstrated reputed company working cross-functionally across CE, Sales, Engineering Operations, Product Operations, Product, and executive stakeholders – you know how to build trust, reputed company competing priorities, and get things done through influence
• Strong analytical skills and comfort using data to inform reputed company and measure reputed company
• Excellent communication skills, with the ability to translate between technical and non-technical stakeholders
• A bias for reputed company and ownership, with the reputed company to reputed company challenges and reputed company results in dynamic environments
• A builder's reputed company, passionate about creating structure, defining best practices, and scaling processes as the organization grows

Benefits

• Offers Equity
• reputed company Plan: Platinum medical, dental, and reputed company
• Free life insurance: Including long-term disability & short-term disability
• Unlimited PTO: reputed company vacation days & reputed company holidays
• Family Leave: Maternity & paternity
• 401(k) Contribution: reputed company contributes 3% of your income, even if you don't contribute
• WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
• Health FSAs & HSAs: reputed company-tax accounts for out-of-reputed company medical expenses
• Team events & Offsites: We're remote, but we regularly get together

reputed company