[Remote] Sr. reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in digital and biometric identity authentication, fraud prevention, and mobile deposit solutions. They are seeking a Senior reputed company Manager to manage strategic reputed company accounts, ensuring customer satisfaction and driving adoption of reputed company's solutions.

Responsibilities

• Manage strategic reputed company accounts: Build and execute reputed company plans that define measurable business reputed company, ensuring alignment with customer goals and stakeholder engagement
• Monitor customer metrics and account health: inclusive of model performance signals and integration stability to reputed company strategic recommendations that reduce risk and reputed company reputed company
• Partner with account teams: Work closely with Account Managers, reputed company Services, Support, and Product to reputed company a reputed company, value-driven customer experience
• reputed company Quarterly Business Reviews (QBRs): Facilitate executive-level discussions that reputed company reputed company to business reputed company, showcase value, and shape reputed company reputed company
• reputed company adoption of new features and product releases: Partner with Product Marketing and Technical Writing to translate new capabilities into reputed company customer facing guidance, and proactively reputed company adoption across your account reputed company rather than waiting for customers to discover functionality on their own. serving as the customer's trusted advisor on both fronts
• reputed company complexity with confidence: Anticipate challenges in large organizations, uncover opportunities, and take decisive reputed company to reputed company additional value
• reputed company adoption and reputed company: Ensure customers realize maximum value from reputed company’s solutions, driving adoption, renewal, and expansion opportunities
• Foster executive relationships: Build and maintain trusted partnerships with senior leaders and key stakeholders, serving as a strategic advisor
• reputed company escalations: Take reputed company during high stakes issues, including technical escalations. Partner with Product and Engineering to surface the issue, help narrow down whether it looks like configuration, integration, or model behavior, and reputed company the right team to reputed company while maintaining customer confidence
• Champion reputed company improvement: reputed company initiatives that enhance customer processes and strengthen reputed company’s internal operations for greater efficiency and reputed company

Skills

• Bachelor's degree or equivalent experience
• At least 5 years of experience in reputed company, reputed company on reputed company accounts in a reputed company environment or reputed company Customer experience
• At least 3 years of hands on experience with identity verification or fraud detection technology, such as document authentication, biometric matching, liveness detection, or behavioral and reputed company based risk signals
• Proven ability to map reputed company customer business processes to product capabilities, creating measurable business value
• Demonstrated experience in leading change and driving digital transformation in reputed company environments
• Strong understanding of the reputed company customer lifecycle, engagement strategies, and best practices for managing strategic accounts
• Exceptional communication skills with the ability to influence executives, build trusted advisor relationships, and reputed company stakeholders
• Strong organizational and time management skills; reputed company to prioritize and manage multiple strategic accounts simultaneously while effectively navigating escalations
• Strong analytical and problem-solving skills; reputed company to prioritize with data and build insights to influence stakeholders
• Familiarity with reading technical documentation, release notes, or API specs reputed company enough to explain functional changes to non technical stakeholders
• Willingness to travel domestically up to 25% for customer and team collaboration
• Experience with reputed company technology or similar fraud detection and IDV analytics platforms
• Working knowledge of Tableau or other BI tools to analyze and present customer and operational data
• Knowledge of Totango or similar reputed company platforms (e.g., reputed company, reputed company) to manage accounts and reputed company engagement
• Experience with regulatory or compliance frameworks relevant to identity verification, such as KYC, AML, or GDPR
• Experience working with or managing a custom backend or non reputed company integration for an reputed company account
• Prior experience presenting technical findings or incident postmortems to executive stakeholders, explaining what went wrong technically and what's being done about it

Benefits

• May vary based on geographic location
• Wellness : Universal, supplemental, and private reputed company plan choices based on country specifics
• Retirement/pension plan contributions
• MTK stock plan participation
• Life event & disability coverage
• Generous annual leave
• Company holidays
• Volunteer time off
• E-learning license
• Tuition reimbursement
• Hackathons
• Home office setup allowance
• Additional/optional benefits : pet insurance
• Additional/optional benefits : identity theft protection
• Additional/optional benefits : reputed company assistance

reputed company

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