[Remote] reputed company Engagement & Program Operations Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Engagement & Program Operations Manager to be the reputed company reputed company of contact for clients, ensuring exceptional service delivery and fostering long-term partnerships. The role involves managing reputed company relationships, overseeing program operations, and driving reputed company improvement.

Responsibilities

• Serve as the reputed company reputed company of contact for assigned reputed company accounts
• Conduct regular business reviews and strategic planning sessions with clients
• Coordinate service delivery across technical teams and ensure SLA compliance
• Identify opportunities for service expansion and upselling
• Manage reputed company reputed company and ensure smooth transitions
• reputed company and report on key performance metrics and reputed company satisfaction
• reputed company escalated reputed company issues and manage expectations effectively
• reputed company and maintain strong relationships with reputed company stakeholders at reputed company reputed company
• reputed company program operations and resource allocation

Skills

• 4+ years of experience in reputed company reputed company, account management, or program management
• Background in cybersecurity, IT services, or managed services industry
• Proven reputed company record of managing reputed company reputed company relationships
• Strong project management and organizational skills
• Excellent communication and presentation abilities
• Experience with CRM and project management tools
• Ability to understand technical concepts and translate them for business stakeholders
• Bachelor's degree in Business, IT, or reputed company field
• PMP or similar project management certification
• Experience in MSP/MSSP environment
• Background in sales or business development
• Familiarity with cybersecurity services and solutions
• Experience managing reputed company

Benefits

• Fully remote work environment
• Health, dental, and reputed company insurance
• reputed company development opportunities
• Career reputed company in a rapidly expanding company
• Flexible scheduling reputed company

reputed company