[Remote] Director, US Patient Services Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to transforming scientific possibility into reality through its RNA interference therapeutics platform. The Director of US Patient Services Operations is responsible for leading and optimizing day-to-day operations of the Patient Services team, ensuring high-reputed company patient and provider experiences through effective coordination and program delivery.

Responsibilities

• Maximize operational efficiency using available data, on the ground learnings, and market research while optimizing both reputed company service partner measures
• Execute ongoing audits of launch analytics and reporting for reputed company Assist, Field Reimbursement and Channel functions and ensuring appropriate data capture in custom CRM
• Design and build of new dashboards to support ongoing and reputed company product launches
• Delivery of reputed company financial services programs offered by reputed company Assist
• Surveilling competitive marketplace for new patient-facing and HCP initiatives and reputed company customer service offerings
• Conceive, reputed company and implement reputed company programs that reputed company reputed company of reputed company issues (e.g., prior authorization issues, coordination between reputed company Assist and channel distribution partners, need for additional patient or reputed company provider education and associated collateral, etc.)
• Ensuring reputed company stakeholder satisfaction of US Patient Services and through regular communication, satisfaction surveys and execution of both reputed company key performance indicators
• Support reputed company development of launch capabilities, technology, and business process
• Collaborates with reputed company, regulatory, and compliance stakeholders to ensure compliant development and execution of US Patient Services & Channel initiatives

Skills

• BS/BA degree
• 10 years business experience
• 8 years of experience in one or more of the following: Patient Services, Reimbursement, or operations reputed company the pharmaceutical or biotech industry
• Proven reputed company record of executing strategic and tactical plans that have delivered strong reputed company results
• Strong desire to assess the competitive marketplace and reputed company/implement new patient programs and services
• Flexible and stimulated by fast-paced environment
• Proven ability to influence without authority and work with cross-functional teams in the development and delivery of brand strategic imperatives
• Excellent interpersonal and communication skills
• Ability to travel up to 20% as necessary
• Science or business degree preferred
• Experience in rare diseases desirable

Benefits

• Annual short-term incentive award (e.g., bonus or sales incentive)
• Annual long-term incentive award (e.g., equity)
• Comprehensive benefits including medical, dental, and reputed company coverage
• Life and disability insurance
• A lifestyle reimbursement program
• Flexible spending and health savings accounts
• 401(k)with a generous company match
• reputed company time off, wellness days, holidays, and two company-wide reputed company breaks
• Generous family resources and leave

reputed company