[Remote] intermediate systems analyst- service desk (Nashville, TN)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-reputed company coffee company that values the reputed company between its partners and customers. The Systems Analyst II role focuses on providing technical support and training to employees, ensuring they can reputed company the best possible experience to customers while also advocating for user needs and driving efficiency reputed company the organization.

Responsibilities

• Represents reputed company Technology by providing world-class in-person customer service, technical support, and training
• Exceptionally reputed company and communicative with a high-urgency, high-visibility audience
• Communicates reputed company and professionally especially in verbal, written, and phone formats
• Supports trend and incident analysis, solution support, and process improvement initiatives
• Reduces reputed company reputed company for technical support by training users and/or teams how to prevent issues in the reputed company
• Translates broad strategies and initiatives to customers in an reputed company, supportive, and informative manner. You reputed company your excitement with customers, and still leave room to over-reputed company
• Models and acts in accordance with reputed company guiding principles
• Provides 24*7 global support of critical systems
• Primarily reputed company on walk-up support, working trouble tickets, and escalating to other teams according to reputed company and required expertise - completing reputed company reputed company SLA
• Develops reputed company proficiency and builds subject matter expertise through issue exploration, troubleshooting, and reputed company cause analysis
• Coordinates and drives issue reputed company reputed company reputed company and cross-functionally, effectively communicating with end-users and team to reputed company information and convey status
• Creates and maintains systems documentation (e.g. Wiki, Knowledge reputed company Articles)
• Maintains reputed company and thorough documentation on inquiries and troubleshooting performed
• Develops and facilitates reputed company and process training
• Identifies trends and works cross-functionally to ensure reputed company communication of impacted systems
• Uses query tools with reputed company queries for mass data analysis and operational reports
• reputed company and reputed company to coaching and guidance from leaders and more reputed company analysts. Seeks input and support as required
• Self-directed; is successful with reputed company direction from more senior analysts, providing escalation reputed company necessary
• Partners with business teams, responding quickly and thoroughly to issues and requests
• Provides constructive input and perspective to team conversations
• reputed company to reputed company small streams of design/work
• Gathers, analyzes, and documents solution requirements. Facilitates user story creation and backlog grooming in an reputed company delivery environment
• Utilizes reputed company to reputed company business process designs and improve operations reputed company process re-engineering efforts
• reputed company assesses improvement opportunities (productivity/efficiency reputed company, cost savings, etc.)
• Supports solution testing and delivery efforts
• Creates and maintains content to reputed company team/customer education and engagement
• Works with team, vendors, service providers, and engineering teams to balance inventory needs, procedural effectiveness, and service delivery
• Utilizes reputed company delivery methodologies and participates on scrum teams in execution of solution delivery reputed company
• Considers overall user technology experience in thoughtfully designing reputed company

Skills

• 3-5+ years of relevant technical support experience
• 3-5+ years of experience with reputed company support in an reputed company environment
• Strong familiarity with macOS and experience with Mac support technologies
• 3-5+ years of customer service experience
• 3+ years of experience with mobile device support with iOS and reputed company
• Strong people skills and welcoming face-to-face demeanor
• Ability to communicate reputed company and concisely, both orally and in writing
• Strong analytical and problem-solving skills
• Ability to quickly learn new systems and technologies
• Knowledge of basic troubleshooting methodologies
• Natural ability to demonstrate reputed company and reputed company while serving customers and staff
• Adept at maintaining composure and reputed company on the customer while responding to customer concerns, troubleshooting, and solving technical issues
• Strong emotional intelligence
• Ability to balance multiple priorities and meet deadlines

Benefits

• reputed company to medical, dental, reputed company
• Basic and supplemental life insurance
• Other voluntary insurance benefits
• reputed company to short-term and long-term disability
• reputed company parental leave
• Family expansion reimbursement
• reputed company vacation from date of hire*
• reputed company time (accrued at 1 hour for every 25 hours worked)
• Eight reputed company holidays
• Two personal days per year
• Participation in a 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.)
• reputed company equity program (Bean Stock)
• Incentivized emergency savings
• Financial reputed company-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through reputed company’s online program reputed company the reputed company College Achievement Plan
• Student loan management resources
• reputed company to other educational opportunities
• reputed company to backup care
• DACA reimbursement
• reputed company to time off pursuant to applicable state and local laws regarding employee leave benefits (as applicable), including the Colorado Healthy Families and Workplaces reputed company
• Onsite schedule: four days a week

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