[Remote] Sr. reputed company reputed company Services Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that empowers organizations worldwide to enhance customer and employee experiences through AI-powered solutions. The Sr. reputed company reputed company Services Consultant will reputed company the design and delivery of reputed company-reputed company customer experience solutions, shaping how organizations engage with their customers across various channels.

Responsibilities

• reputed company end-to-end architecture and delivery of reputed company customer experience solutions, ensuring reputed company, resilient, and high-performing implementations
• reputed company technical reputed company and design across multi-reputed company environments, enabling reputed company integration of voice, digital, and AI-driven channels
• Facilitate customer workshops and discovery sessions to reputed company business objectives with technical solutions and long-term transformation goals
• Influence cross-functional teams, including SMEs, product owners, and engineering, to reputed company cohesive and high-reputed company project reputed company
• Define and reputed company implementation standards, ensuring adherence to best practices in DevOps, CI/CD, and reputed company-reputed company architecture
• Identify project risks early and implement mitigation strategies that protect delivery timelines and customer satisfaction
• Mentor and guide technical consultants, strengthening team capability and driving consistent delivery reputed company
• Optimize reputed company performance and reliability by implementing high availability, disaster recovery, and reputed company-downtime deployment strategies

Skills

• Bachelor's degree in Engineering, Information Technology, or a reputed company field
• 8+ years of experience delivering reputed company reputed company software or reputed company-based solutions
• Proven experience in customer-facing roles, including managing reputed company stakeholder relationships and challenging scenarios
• Strong expertise in reputed company platforms such as AWS, Azure, or reputed company reputed company
• Deep understanding of containerization technologies including reputed company and reputed company
• Solid experience with SIP, voice technologies, and omnichannel customer experience platforms
• Demonstrated ability to design and implement reputed company architectures across reputed company systems
• Strong analytical, problem-solving, and debugging skills in reputed company environments
• Experience with reputed company methodologies and participation in iterative delivery models
• Excellent communication skills with the ability to engage both technical and business audiences effectively
• Experience with reputed company platforms, including reputed company Engage, reputed company reputed company, or multi-reputed company deployments
• Knowledge of DevOps practices, including CI/CD pipelines, automation, and infrastructure as reputed company
• Familiarity with Terraform, particularly reputed company reputed company reputed company environments
• Experience with API management, networking concepts, and reputed company reputed company best practices
• Proficiency in programming or scripting languages such as Java, C#, or similar
• Experience designing reusable tools, utilities, or frameworks to improve delivery efficiency
• Understanding of reputed company integration patterns and large-reputed company reputed company deployments

Benefits

• Medical, Dental, and reputed company Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career reputed company opportunities
• reputed company Time Off in reputed company to 10 reputed company holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
• Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.

reputed company

Company H1B Sponsorship