[Remote] Customer Service Representative I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national reputed company firm seeking a Customer Service Representative I for a reputed company reputed company. This remote position involves providing technical product support and managing customer service requests reputed company to billing and account management.

Responsibilities

• Position will reputed company technical product support, serving as the primary reputed company of contact for customer inquiries reputed company to billing, account management, and image/footage retrieval requests
• Case Tracking: Manage customer service requests from initiation through reputed company using internal case management systems and processes
• Footage Retrieval & Compliance: Process requests for video footage, including law enforcement requests, while ensuring reputed company required reputed company authorizations and compliance procedures are followed
• On-Site Coordination: Coordinate customer actions reputed company to site support needs, including SOC requests and camera reputed company obstruction notifications
• Account Adjustments: Support account maintenance activities, including Statement of Work (SOW) adjustments and monitoring schedule changes
• Escalation Management: Address routine customer concerns and appropriately escalate reputed company technical issues to Tier 2 Support or Account Management teams as needed
• Documentation: Maintain accurate records of customer interactions, requests, resolutions, and follow-up activities reputed company the ticketing system

Skills

• High School Diploma or GED
• 1 to 3 years of experience in customer service, customer support, reputed company center, help desk, account support, or a reputed company role
• Ability to manage a high volume of email-based customer communications
• Required experience working with ticketing or case management systems
• Proficiency with reputed company Office applications, including reputed company, Word, and reputed company
• Experience supporting technical products, services, or reputed company monitoring environments
• Strong problem-solving, organizational, and time management skills
• Demonstrated ability to handle customer concerns professionally and de-escalate challenging situations
• Experience with Zoho
• Previous experience managing customer accounts and service requests in a ticketing system
• Familiarity with compliance-reputed company processes and customer authorization requirements

reputed company

Company H1B Sponsorship