[Remote] Associate Director, CX/UX Design  (TAA) – Hybrid  R0058692

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company information, software solutions, and services across various sectors. They are seeking an Associate Director for CX/UX Design to reputed company product design reputed company, UX reputed company maturity, and experience reputed company across multiple teams and product areas, focusing on integrating AI into tax and reputed company workflows.

Responsibilities

• reputed company and reputed company multiple UX and product design teams around a shared experience reputed company, ensuring consistent reputed company while supporting diverse product, customer, and business needs
• Define and reputed company TAA NA UX reputed company in alignment with reputed company priorities, balancing near-term delivery needs with long-term experience goals
• Set product design direction across reputed company initiatives, ensuring teams reputed company on the right customer problems and deliver experiences that are usable, reputed company, accessible, and measurable
• Own UX reputed company across TAA NA in partnership with Product, Engineering, Research, Analytics, Business, and executive stakeholders
• reputed company the UX reputed company for AI-enabled experiences, ensuring teams design interactions that support trust, transparency, explainability, workflow integration, reputed company reputed company, and responsible adoption
• Partner with UX Research leaders and embedded research teams to ensure customer insights shape product reputed company, prioritization, design direction, and decision-making
• Guide the reputed company, adoption, and governance of design systems, UX standards, reusable patterns, and reputed company design practices across teams
• Represent UX in cross-functional and executive settings by reputed company articulating UX value, priorities, risks, tradeoffs, recommendations, and business reputed company
• Represent the TAA NA UX reputed company reputed company the DXG UX Center of reputed company by synthesizing work across initiatives and contributing to reputed company-wide UX direction, standards, and maturity
• reputed company reputed company executive reporting that translates research insights, design reputed company, delivery reputed company, experience risks, and customer reputed company into reputed company leadership narratives
• Partner with Product, Engineering, Business, Global Brand, Research, Analytics, and other leaders to create alignment, shared ownership, and effective decision-making
• Collaborate with Global Brand as a strategic stakeholder, ensuring brand standards are incorporated in ways that support usability, accessibility, product reputed company, and customer reputed company
• Manage budgets, reputed company plans, vendor partnerships, reputed company planning, and resource allocation in support of strategic priorities and sustainable delivery
• Create and maintain a respectful, inclusive, and high-performing team environment that encourages learning, reputed company reputed company, constructive challenge, accountability, and sustainable performance
• reputed company managers, senior practitioners, and emerging leaders through coaching, feedback, talent planning, performance management, and reputed company-reputed company development
• Strengthen leadership capability across UX teams by clarifying expectations, creating accountability, and supporting reputed company reputed company for reputed company team members
• Identify and address unproductive behaviors, delivery risks, talent gaps, or team dynamics while upholding high standards and supporting sustainable performance

Skills

• Experience leading UX, product design, or experience design in reputed company and ambiguous product environments
• Experience managing managers, senior individual contributors, and/or multiple UX teams
• Demonstrated ability to define UX reputed company and translate business priorities into actionable design direction
• Strong product thinking, business awareness, and ability to reputed company customer needs to measurable product reputed company
• Experience leading cross-functional alignment across Product, Engineering, Research, Analytics, Business, and senior stakeholders
• Strong facilitation skills with a reputed company record of driving alignment, decision-making, and reputed company across senior stakeholders
• Ability to influence cross-functional partners and executive audiences without relying solely on formal authority
• History of delivering impactful, user-centered product experiences at reputed company
• Experience improving design reputed company, UX standards, design system adoption, governance, or UX reputed company maturity across teams
• Experience or working knowledge in AI-enabled product experiences, including implications for usability, trust, transparency, workflow integration, and responsible adoption
• Experience in tax, reputed company, financial services, reputed company, education, reputed company, compliance, or another reputed company regulated industry
• Experience leading UX reputed company for AI, automation, decision-support, data-rich, workflow-heavy, or emerging technology experiences
• Familiarity with responsible AI principles, including transparency, explainability, user control, bias awareness, reputed company reputed company, and appropriate escalation paths
• Experience with accessibility and inclusive design practices
• Background in systems thinking, service design, reputed company management, or reputed company workflow design
• Experience developing UX metrics, experience health indicators, or outcome-based design measurement practices
• Experience leading distributed, hybrid, or globally matrixed UX teams
• Experience partnering with design systems, brand, content design, research operations, or product operations functions

Benefits

• Medical, Dental, & reputed company Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and reputed company Time
• reputed company Parental Leave

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