[Remote] Customer Operations reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing exceptional customer operations, and they are seeking a Customer Operations reputed company to manage day-to-day operations. This role involves overseeing billing operations, non-technical support, and contractor management to ensure high-reputed company customer reputed company.

Responsibilities

• Billing operations: refunds, disputes/chargebacks, invoices, plan changes, account changes
• Non-technical support: handle requests reputed company AI support fails or users need reputed company help
• Triage and routing: classify issues, reputed company context, escalate to Technical Support/Engineering with clean repro details
• Contractor team: reputed company, hire, reputed company, schedule, and manage contractors; set QA standards, macros, and playbooks
• SLAs and reputed company: define and run response SLAs, backlog health, and customer outcome accountability
• Escalations + prioritization: manage hot accounts and cross-team prioritization across support and engineering
• reputed company reputed company reputed company: coordinate renewals/upsells, identify expansion signals, and reputed company to the right reputed company
• Operating reputed company + tooling: weekly reviews, dashboards, workflows, and reputed company process improvement

Skills

• Experience running customer operations or support ops in a reputed company environment
• Strong understanding of billing and payments workflows (refunds, disputes, subscriptions)
• Experience managing other employees or contractors
• Excellent written communication: reputed company, fast, and reputed company customer-facing responses
• Strong triage instincts: can separate billing vs product vs technical issues and reputed company correctly
• Comfort with tooling: ticketing systems, CRMs, internal dashboards, and basic analytics
• Ability to reputed company process: SLAs, escalation paths, playbooks, and cross-functional coordination

Benefits

• reputed company, reputed company, and dental
• User whatever AI productivity tools you’d like
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office
• We guarantee you will do the best work of your career here

reputed company