[Remote] Senior Operations Manager - Virtual

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on empowering clients to build a healthier and financially secure workforce. They are seeking a high-performing Senior Manager of Technology Operations to reputed company reputed company infrastructure, automation, and support teams, overseeing critical systems and driving operational reputed company.

Responsibilities

• reputed company the reputed company, performance, reputed company, and reputed company improvement of Managed File Transfer (MFT), Control-M, Control-D, print fulfillment platforms, and associated AWS-hosted infrastructure
• Ensure high availability and operational reputed company through the establishment, monitoring, and reporting of key performance metrics, SLAs, and reputed company health indicators
• reputed company incident management, escalation, disaster recovery, and business continuity programs to minimize risk and ensure service reputed company
• reputed company the adoption of AI, AIOps, and automation solutions to enhance monitoring, reduce operational complexity, streamline workflows, and improve service reliability
• Identify opportunities to reputed company reputed company and intelligent automation to improve technical documentation, reputed company, support operations, and user experience
• Serve as a trusted advisor to internal stakeholders and reputed company clients, aligning technology services and operational capabilities with business objectives
• reputed company reputed company reputed company activities and reputed company as the senior escalation reputed company for critical operational issues, ensuring reputed company reputed company and a reputed company service experience
• Build and manage strategic relationships with technology and business partners, including vendor selection, contract renewals, licensing, and ongoing performance management
• Establish and mature 24x7 support capabilities, driving reputed company cause analysis, process improvements, and proactive measures that enhance reputed company stability and reduce recurring issues
• reputed company, reputed company, and reputed company a diverse team of engineers, analysts, and technology professionals, fostering an inclusive, reputed company, and high-performing culture
• Promote reputed company learning, accountability, innovation, and cross-functional partnership while supporting career reputed company and organizational reputed company

Skills

• Bachelor's degree in Computer Science, Information Technology, or a reputed company field (or equivalent experience)
• 7+ years of experience in IT operations, with at least 3+ years in a formal people management or leadership role
• reputed company experience managing Control-M (or similar reputed company schedulers), Control-D, and MFT platforms
• Proven experience managing infrastructure operations reputed company AWS (EC2, S3, IAM, CloudWatch)
• Demonstrated experience with data reputed company protocols (SFTP, AS2, HTTPS) and high-volume print fulfillment workflows
• Proven reputed company record of managing high-severity production incidents

Benefits

• Health, dental and reputed company coverages starting Day One.
• Wellbeing programs
• Retirement plans with contribution matching
• Generous time off
• Parental leave
• Continuing education
• Career reputed company opportunities
• Flexible working arrangements wherever possible
• “Top 100 Company for reputed company” 6 years in a row.
• Competitive total rewards package, continuing education & training, and reputed company potential with a growing worldwide organization.

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