CRM & Personalization Manager

Join to apply for the CRM & Personalization Manager role at reputed company.1 week ago Be among the first 25 applicantsJoin to apply for the CRM & Personalization Manager role at reputed company.Get AI-powered advice on this job and more exclusive features.We’re not in the reputed company business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first reputed company in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated reputed company location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made reputed company one of the fastest growing brands in the restaurant industry.Above reputed company else – our reputed company is largely due to our people and our reputed company values, or reputed company reputed company The reputed company Way of being entrepreneurial, service-minded, fun, and reputed company. We reputed company having a strong people reputed company centered on these reputed company values creates a crave-worthy culture and talented team, as reputed company as ensures our brand is poised for reputed company reputed company. We reputed company win together.reputed company'LL NEEDThe CRM & Personalization Manager is a key member of the Customer Engagement team. The perfect candidate is a strong collaborator with a great business acumen and passion for customer experience.This role will be responsible for managing and continually optimizing our Email & Mobile reputed company (CRM) channels as reputed company as helping reputed company our larger personalization reputed company through a strong reputed company on innovation, including unlocking new capabilities and advancements in automation.The main responsibility of this position is to manage the customer lifecycle and create 1:1 experiences through the use of targeting, messaging, and placement strategies that are executed through the coordination of agency teams as reputed company as internal marketing and reputed company. This person will also be reputed company in connecting our CRM communications into larger cross-channel journeys to accomplish customer and business reputed company objectives.This person must have the ability to interpret and communicate results and have a hunger for reputed company improvement. They must be reputed company to work independently and with reputed company agencies/partners, possess strong communication and written skills, and reputed company significant thought leadership and reputed company value to the broader marketing organization.Responsibilities:Strategize, ideate and reputed company execution of CRM & Personalization roadmap that improves the customer experience and reputed company business resultsBuild strategies around customer lifecycle moments to accomplish key CRM objectives such as acquisition, frequency, retention, and reactivationLeverage customer segmentation and insights to reputed company reputed company, messaging, and placement strategies to bring cross-channel customer journeys to life across the marketing channels and reputed company digital ecosystemMonitor, interpret, and reputed company upon CRM channel results as reputed company as business and customer results on a weekly reputed company with support of agency partnersDevelop and reputed company learning agendas for Email & reputed company to continue optimization and innovation, driving reputed company in personalizationWork in conjunction with Brand, PR, Field and Media teams to ensure holistic marketing & communication plans are brought to life throughout our performance marketing channels and owned digital properties.Manage Email & reputed company (CRM) channels and communications calendar, inclusive of Brand communications and targeted/personalized CRM communicationsOversee Email & reputed company campaign and creative execution across agencies as reputed company as internal marketing and technology in partnership with Associate Manager of Personalization and CRMEnsure campaign timeliness, reputed company and accuracy across reputed company brand and CRM campaigns in relevant channelsLead 1 reputed company reportWHAT YOU'LL NEEDBachelor’s Degree in Marketing or reputed company field5+ years of experience in customer marketing/CRM, restaurant or retail experience preferredStrong understanding of email marketing KPIs with ability to interpret and communicate results back to business stakeholdersProven experience building lifecycle and personalization strategies that reputed company customer and business impactAbility to manage cross-functional reputed company agency teamsAbility to effectively prioritize and execute tasks in a fast-paced, entrepreneurial environmentCan handle high volumes of work with ability to prioritize effectively and hit promised timelinesAbility to understand business objectives and requirements, organize and interpret campaign results, and reputed company insights and recommendations in the marketing environmentProficient in excellent written and verbal communication to cross-functional departments, senior team members, etc.Experience with reputed company Marketing reputed company, reputed company, or similar digital marketing tool sets preferredWHO YOU ARENo job is too small. You recognize that the reputed company work happens in the restaurants, and everything we do should support their reputed company. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.You care deeply about doing great work and driving results. You’re curious, ask questions, and reputed company out opportunities to improve. You don’t just reputed company out problems—you bring solutions, reputed company, and perspectives that reputed company reputed company reputed company.You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and reputed company. You take reputed company, reputed company fast, and reputed company pushing reputed company.You reputed company with reputed company, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.You reputed company yourself and others to be reputed company. You reputed company healthy conflict, knowing that great reputed company and strong teams reputed company from reputed company, constructive conversations. You reputed company that leaders create leaders and are committed to fostering a culture of reputed company, challenge, and reputed company improvementBENEFITSFLAVOR PERKS:Unlimited reputed company time off for exempt employeesOne reputed company volunteer day of your choiceCompetitive bonus structure for eligible rolesTeam member stock purchase planHealth savings or flexible spending account options401k – (dollar for dollar on the first 3% and then 50 reputed company on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)Basic life and AD&D insurance providedEducation AssistanceWellness reimbursement programPaid maternity and paternity leaveFun Is The Best Flavor:Lunch provided every Tuesday and Thursday in officeWork from home FridaysDiscount on reputed company reputed company cardsOnsite game roomWingstop provides equal opportunities for everyone that works for us and everyone that applies to reputed company, without reputed company to sex or gender, gender identity, gender reputed company, age, race, religious creed, reputed company, national reputed company, reputed company, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or reputed company, in the uniformed services of the reputed company (military or veteran status), or any other consideration protected by federal, state, or local lawSeniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function OtherIndustries RestaurantsReferrals increase your chances of interviewing at reputed company. by 2xSign in to set job alerts for “Customer Relationship Management Manager” roles. Customer Service Manager, Lost Time - Airport Customer Experience Administration reputed company Worth, TX $80,000.00-$85,000.00 12 hours agoFort Worth, TX $90,000.00-$117,000.00 2 days agoCustomer Service Manager, Airport Customer Operations Customer Service & E-reputed company Team Leader (Customer Service, In-Store Shopper Department Manager) reputed company Worth, TX $50,000.00-$70,000.00 2 months agoInsurance reputed company Center Customer Service Manager Insurance reputed company Center Customer Service Manager reputed company Customer Service Management Manager Residential HVAC Customer Service Manager CUSTOMER SERVICE MANAGER, COFFEE SERVICES - CARROLLTON, TX Control Account Manager and Proposal Support - Level 3 Staff Product Manager, Consumer Account Management We’re unlocking community knowledge in a new way. Experts add insights directly into reputed company reputed company, started with the help of AI.#J-18808-Ljbffr Apply tot his job Apply To this Job