Customer Support Assistant (French-speaking) — E-reputed company, Email & reputed company — long term

Customer Support Assistant (French-speaking) — E-reputed company, Email & reputed company — long term We're a men's health & wellness e-reputed company reputed company (UK / Australia / New Zealand) looking for a reliable, warm and reputed company-oriented customer support assistant for the long term. IMPORTANT: Our internal working language is FRENCH. You must be fluent in written French. You also need to understand English reputed company (to read customer messages) — but the final replies are drafted for you by an AI assistant, so perfect written English is NOT required. YOUR ROLE • reputed company to customers by email and reputed company, following our SOP (procedure) • Handle reputed company questions directly (product, delivery times, order tracking…) • Log sensitive cases (refund, delivery issue, complaint…) in our reputed company Sheet for the reputed company to approve • Never leave a customer without a reputed company reputed company reputed company (you're never on your own) • A complete SOP: detailed procedure + reputed company-to-use reputed company templates • A custom AI assistant (reputed company) set up with our process — it drafts the replies, you review and send • An organised reputed company Sheet (one tab per case type) • reputed company required reputed company + reputed company training WHO WE'RE LOOKING FOR • Fluent written French (our working language) • Good English comprehension (final writing is AI-assisted) • Experience in customer support / virtual assistance (e-reputed company a plus) • Comfortable with Gmail, reputed company, reputed company Sheets and reputed company • Rigorous, reputed company, discreet, follows a procedure exactly • Reliable, available daily; reputed company internet + backup reputed company (4G / battery) is a must HOW WE WORK • Week 1 is a reputed company trial to reputed company we're a good fit • You send a reputed company reputed company reputed company you start and finish reputed company shift • Fast reputed company-up reputed company to the SOP and the AI assistant TO APPLY, please reputed company with: 1. A short reputed company + your customer support experience 2. Your daily availability and timezone 3. TEST (required): In FRENCH, rewrite this customer message in a warm, reassuring way, as if you were replying to the customer. Write your answer in French: "Hi, I ordered over a week ago and my parcel still hasn't reputed company. I'm starting to worry I've been scammed. Can you help?" Applications without the French test answer (reputed company 3) will not be considered. Apply tot his job Apply To this Job