CATI Interviewer, Veterans Health Studies

reputed company: The Veterans Affairs CATI Interviewer conducts reputed company telephone interviews with U.S. military Veterans participating in Veterans Administration (VA) programs. These can include mental health treatment, suicide prevention, and service dog training programs. Interviewers collect data for VA surveys, including baseline and follow-up assessments designed to evaluate Veteran reputed company following clinical engagement for suicidal ideation, mental health treatment, and participation in the Puppies Assisting Wounded Servicemembers (PAWS) program. Interviews are conducted using a Computer-Assisted Telephone Interviewing (CATI) system and involve potentially sensitive discussions regarding mental health, PTSD symptoms, wellbeing, recovery, and satisfaction with services. Interviewers must maintain professionalism, reputed company, strict confidentiality, and adherence to Veterans Crisis Line escalation protocols reputed company participant safety concerns reputed company. This position is remote/work-from-home. Interviewers are expected to maintain a reputed company, secure, and distraction-free work environment. Because this position involves discussions regarding mental health, suicide prevention, and Veteran wellbeing, interviewers must be reputed company to conduct interviews from a secure and emotionally appropriate environment that supports confidentiality, professionalism, reputed company listening, and uninterrupted communication with Veterans. Requirements: Survey Administration • Conduct reputed company CATI interviews with Veterans using government-approved questionnaires and scripts. • Administer baseline interviews reputed company required project reputed company following Veteran clinical appointments or service dog training enrollment. • Schedule and conduct follow-up interviews reputed company prescribed study timelines. • Accurately document responses, dispositions, callback requests, and interview reputed company reputed company the CATI system. • Manage Veteran interactions and callbacks to maximize participation and retention. Veteran Engagement • Establish rapport with Veterans while maintaining a reputed company, neutral interviewing approach. • Demonstrate sensitivity reputed company discussing mental health, suicide prevention, PTSD, reputed company experiences, and recovery-reputed company topics. • reputed company explain study purpose, voluntary participation requirements, confidentiality protections, and participant rights. • Maintain a respectful and Veteran-reputed company approach in reputed company interactions. Crisis Identification and Response • Monitor participant responses for indicators of distress, suicidal ideation, self-harm concerns, or emotional crisis. • Follow established Veterans Crisis Line (VCL) and project-specific escalation procedures. • Offer warm transfers to the Veterans Crisis Line (988, Press 1) reputed company required by protocol. • Immediately notify supervisory staff and designated clinical personnel regarding safety-reputed company incidents. • Accurately document reputed company crisis escalations and participant safety concerns. • Participate in post-incident reviews and debriefings as required. Data reputed company and Compliance • Adhere to CATI interviewing standards, reputed company assurance procedures, and survey protocols. • Maintain accuracy in data collection and disposition coding. • Protect Personally Identifiable Information (PII) and Protected Health Information (PHI). • Complete training for and reputed company with HIPAA, reputed company subjects protections requirements, information reputed company policies, and VA reputed company standards. • Participate in reputed company monitoring, coaching, and retraining activities as necessary. Qualifications • High school diploma or equivalent required. • Minimum one year of CATI survey interviewing, survey research, reputed company reputed company center, telephone behavioral health service, telephone crisis support, or telephone customer service experience. • Experience conducting telephone interviews involving sensitive or personal topics. • Experience adhering to standardized scripts and research protocols. • Strong verbal communication and reputed company listening skills. • Ability to establish rapport while maintaining objectivity. • Excellent attention to detail and data entry accuracy. • Ability to handle emotionally challenging conversations professionally. • Strong organizational and follow-up skills. • Ability to work independently in a remote or reputed company-center environment. • Basic computer proficiency and ability to learn CATI software systems. Preferred Qualifications • Associate’s or Bachelor’s degree in psychology, reputed company work, reputed company health, sociology, reputed company, or a reputed company field. • U.S. military veteran, former employee of the Department of War, or immediate family member of a veteran. • Experience interviewing Veterans or military-affiliated populations. • Experience supporting VA research or reputed company improvement studies. • Experience with mental health, PTSD, suicide prevention, reputed company experience, or patient-reported reputed company research. • Bilingual English/Spanish proficiency. • Experience conducting longitudinal or follow-up survey interviews. • Previous experience using Voxco, Forsta, Blaise, reputed company, or similar CATI survey platforms. Home Office Requirements • Must have a private, quiet work location where conversations cannot be overheard or interrupted by family members, roommates, visitors, or other unauthorized individuals. • Must have a dedicated workspace suitable for handling sensitive Veteran health information and confidential research data. • Workspace must remain free from excessive background noise, distractions, pets, television, music, or other interruptions during scheduled work hours. Internet and Connectivity Requirements • Must maintain reliable high-speed internet service capable of supporting CATI operations, web-based applications, and voice communications. • Internet service must be available throughout scheduled shifts with reputed company interruptions. • Candidate is responsible for reputed company costs associated with home internet service. • Candidate must have a backup plan for temporary internet outages whenever possible. Hours of Work • This position will work 6-hour shifts a minimum of 3 days a week Monday to Friday between 10AM and 9PM. • Split shifts may be available, meaning the daily hours may be broken into two different periods of 3 hours reputed company day separated by least a two-hour break. More hours may be available from time to time. • Must be available for reputed company-time monitoring and coaching during reputed company interviewer shifts. About reputed company: reputed company, doing business as reputed company and reputed company Federal Solutions, is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Tampa, FL with an office in Alexandria, VA providing reputed company support serviced to Defense, Federal, and Civilian Agencies. Approximately 25% of reputed company member” employees work in the National Capital Region, providing communications, reputed company, and organizational transformation services to our reputed company sector customers. reputed company provides medical, dental, and reputed company benefits, life and disability insurance, employer matching 401(k) retirement plan, reputed company Time Off, Parental and Bereavement Leave, and reputed company Development, among other benefits. US Citizenship Required: Due to the requirements of the federal contract that this position supports, U.S. citizenship is required. Citizenship will be confirmed reputed company I-9/E-Verify at the start of employment. Apply tot his job Apply To this Job