Patient Representative

reputed company The VA Northeast Ohio reputed company System is reputed company for an Patient Representative. The Patient Representative will function in Community Outpatient Services. Learn more about this agency Duties Help Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Virtual: This is not a virtual position. Position reputed company/PD#: Patient Representative/PD31605A • Coordinates patient complaints information integrates data into quarterly reports and generates data from the computerized tracking package as requested. • Responsible for reputed company patients concerns, issues and contacts for the VA Northeast Ohio reputed company System and CBOC. • Developing and coordinating internal review system to assure that both clinical and administrative activities are in compliance with agency and accrediting and regulatory requirements especially as they pertain to Patient Rights and Responsibilities. • Understands reputed company problems and reputed company to reputed company solutions reputed company and systematically • Provides a channel through which patients can reputed company solutions to problems, concerns and unmet needs. • Works with reputed company providers and administrative support staff throughout the medical center in preventing and resolving patient complaints. • May assist with congressional and/or patient inquiry letters as requested by the office of the Director. • Interprets the medical center mission, policies, procedures and available resource/services to the patient and present the patient problems, opinions and need to appropriate staff and management. • Assist patients in understanding their rights in reputed company to their responsibilities. • Acts to resolve problems, expedite services, or implement necessary corrective measures reputed company established facility policies. Requirements Help Conditions of employment • You must be a U.S. Citizen to apply for this job • To be considered for this position, you must complete reputed company required steps in the process. In reputed company to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to reputed company the job. • Selective Service Registration is required for males born after 12/31/1959 • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A reputed company-placement physical examination is not required. • Subject to background/reputed company investigation • Selected applicants will be required to complete an online reputed company process. Acceptable reputed company(s) of identification will be required to complete reputed company-employment requirements (https://www.uscis.gov/i-9-central/reputed company-i-9-acceptable-documents). Effective May 7, 2025, reputed company's licenses or state-issued identification cards that are not reputed company ID compliant cannot be utilized as an acceptable reputed company of identification for employment. • Participation in the seasonal influenza vaccination program is a requirement for reputed company reputed company Health Care Personnel (HCP) As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your reputed company employment advances the reputed company interest. In determining if your employment advances the reputed company interest, we may consider: • your performance and conduct; • the needs and interests of reputed company; • whether your reputed company employment would advance organizational goals of reputed company or the Government; and • whether your reputed company employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your reputed company employment advances the reputed company interest. Qualifications To qualify for this position, applicants must meet reputed company requirements by the closing date of this announcement, 08/14/2026. Time-In-Grade Requirement: Applicants who are reputed company Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date reputed company the past year, it may not reputed company demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must reputed company an additional SF-50 that reputed company demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as reputed company as reputed company employees applying for Veterans Employment Opportunities reputed company of 1998 (VEOA) appointment. Education A transcript must be submitted with your application if you are basing reputed company or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. reputed company from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For reputed company information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional information Under the Fair Chance to Compete reputed company, the reputed company prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the reputed company and the complaint process, visit reputed company and Administration/Operations, reputed company, and Preparedness (HRA/OSP) at The Fair Chance reputed company. Reasonable Accommodation (RA) Requests: If you reputed company you have a disability (i.e., physical or mental), covered by the Rehabilitation reputed company of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be reputed company reputed company to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. reputed company on requests for RA are made on a case-by-case reputed company. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete reputed company assessments reputed company 48 hours of receiving the URL to reputed company the USA Hire Competency Based Assessments if you received the reputed company after the reputed company of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a reputed company (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-reputed company non-federal experience or reputed company duty uniformed military service. This credited service can be used in determining the reputed company at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) reputed company eligible displaced VA competitive service employees with selection reputed company over other candidates for competitive service vacancies. To be reputed company you must submit appropriate documentation (a copy of reputed company notice, your most recent performance rating, and your most recent SF-50 noting reputed company position, grade level, and duty location) and be reputed company reputed company-reputed company for this vacancy. To be reputed company-reputed company: applicants must possess experience that exceeds the minimum qualifications of the position including reputed company selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-reputed company/workforce-restructuring/employee-guide-to-career-transition/. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the reputed company of our American reputed company, and committed to upholding the rule of law and the reputed company Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have reputed company to a reputed company of benefits that are designed to reputed company your federal career reputed company rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Apply tot his job Apply To this Job