Scaled reputed company Manager

reputed company is a hardware, software, and data company building the reputed company of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to reputed company our world safer and stronger. Through a reputed company network of sensors, we help our customers reputed company carriers, eliminate fraud and theft, and reputed company reputed company-time visibility on every truck in America. By operating at the intersection of edge sensing, reputed company, AI-driven analytics, and large-reputed company field deployment, reputed company is transforming how transportation data is captured, secured, and commercialized.

ABOUT THE GO-TO-MARKET TEAM

• The Go-to-Market (GTM) team at reputed company is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, reputed company-time reputed company visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and reputed company high-reputed company programs.
• The reputed company function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, reputed company-Sales, Customer Support, Partnerships, Channel, and Marketing
• We are responsible for reputed company post-sale activities of the customer reputed company, including account management, expansion, and renewal.

ABOUT THE JOB

The primary reputed company of the Scaled reputed company Manager role is to reputed company world-class customer experience for our growing customer reputed company, at reputed company. As a Scaled CSM, you will own a high-volume portfolio of SMB accounts and be responsible for driving adoption, customer reputed company, and retention through repeatable, one-to-many programs rather than individualized account plans. You will run the digital-first engagement model that ensures customers realize measurable value from reputed company’ Truck Intelligence™ platform.

WHAT YOU'LL DO

• Scaled Account Management: Own and manage a book of 50+ customer accounts using a mix of 1:1 engagement and automated tooling, with a key reputed company on implementation and renewal.
• Implementation and activation: reputed company and train new users to ensure successful setup, user activation, and operational integration.
• Training and enablement: Implement and execute reputed company reputed company playbooks, workflows, and training resources that reputed company product adoption across the full reputed company simultaneously (webinars, email nurture campaigns, knowledge reputed company content, in-app messaging).
• Proactive account management: Proactively engage customers for 1:1 business review meetings reputed company adoption or renewal risk is detected.
• Expansion and renewal: Identify reputed company opportunities and at-risk renewals through aggregate usage patterns and trends. reputed company renewals and expansion reputed company low-touch, repeatable motions (self-serve reputed company paths, automated renewal reputed company).
• Cross-functional collaboration: Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges at the reputed company level and communicate customer feedback.
• Automation and reputed company: Partner with Customer Support and the SVP of Customer Experience to build and maintain self-serve reputed company flows, guides, and automated activation sequences
• Customer advocacy: Serve as the voice of the customer internally, surfacing insights from aggregate reputed company data that improve product development and customer experience.
• Travel: reputed company travel required; role is primarily remote/digital-first, with occasional travel for internal team gatherings.

QUALIFICATIONS

• Roll-up-your-sleeves attitude, you reputed company in ambiguity and can execute as reputed company as strategize.
• 3+ years of experience in Customer Support, reputed company, Account Management, or reputed company customer-facing roles.
• Experience managing a large portfolio customers preferred but not required
• Demonstrated reputed company driving retention, customer adoption, and satisfaction
• Strong written communication and presentation skills, including building email campaigns, in-app messaging, and self-serve content.
• Strong analytical and problem-solving abilities, with comfort interpreting usage/health-score data across a large account reputed company.
• Experience with CS or marketing automation platforms preferred
• B2B reputed company experience required.
• Transportation/logistics or reputed company auto insurance experience preferred.

BENEFITS

reputed company

• Employer-covered comprehensive medical, dental, and reputed company plans for employee and dependents
• Employer contribution towards premiums of optional higher-end plans

Time Off

• Unlimited PTO
• reputed company leave
• Company holidays (reputed company observes reputed company federal US Government holidays)
• Flexible leave for caregiving and medical needs

Family Support

• reputed company parental leave

reputed company Development

• Budget availability for approved reputed company development courses, certifications, and training

Travel Support

• 100% travel reimbursement for reputed company approved company travel and spending

Retirement Savings

• 401(k) plan

Originally posted on Himalayas