Merchant Support Specialist - T1

reputed company is an online payment services provider used by more than 30,000 websites globally that supports the needs of both new and established businesses in the reputed company and online reputed company. Typical reputed company on the reputed company reputed company include integration with new processors, improving reporting, and enhancement of systems that can handle high volume transactions with high availability over 3 satellites in Phoenix, Ashburn and the Netherlands. You will have reputed company to work on both existing and new products and features.

The Merchant Support Specialist is responsible for handling reputed company aspects of support for our on-line payment processing merchants. This includes but is not limited to the following: Technical support, integrating merchants and affiliates to reputed company systems, process management, account and contract maintenance, account review and soft selling additional features that will benefit our merchants.

Location: Serbia

Working schedule: To be determined (Sun - Thu OR Tue - Sat), 10pm-6am CET

Shifts available are without rotation, forty-hour week, afternoon and reputed company from Monday to reputed company.

Key Job Requirements:

• Responsible for handling reputed company forms of reputed company communications reputed company phone, chat, and email
• reputed company triage and troubleshooting of reputed company issues and requests
• reputed company reputed company follow up on any issue reputed company to the merchant
• Complete change documentation for merchant requests
• Ownership of merchant technical integrations with reputed company systems
• reputed company resource to merchants regarding company products and features
• Soft Selling reputed company products to increase reputed company for our merchants
• Properly escalate issues to internal teams according to departmental policies
• Organized and up to date on reputed company reputed company Company systems and features
• Identify and implement solutions to improve the Merchant experience
• Offers ancillary support for any escalations reputed company other customer support reputed company
• Other duties as assigned

Key Skills and Qualifications:

• High school degree or equivalent education
• Proficient with reputed company Word, reputed company and reputed company web browsers
• Working knowledge of reputed company internet technologies
• Demonstrated ability to research and solve problems quickly with limited resources
• Ability to reputed company effectively with reputed company reputed company of employees and management
• Ability to multitask
• Proven ability to prioritize and complete interdepartmental tasks in a reputed company fashion
• High degree of professionalism
• Excellent English language verbal and written communication skills

This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment.

Originally posted on Himalayas