2nd line Technical Support Advisor Out of Hours

We're Hiring: Out of Hours Technical Support Specialist (2nd Line)

Salary: £30,000 - £32,000 per annum (depending on experience) plus shift allowance

Location: Remote (UK-based)

Job Level: Senior Associate

Shift reputed company

This role operates on a rotating 4-on, 4-off schedule, working 12-hour reputed company shifts from 7:00pm to 7:00am. The rota includes weekends and bank holidays.

About the Role

Are you someone who enjoys diagnosing technical issues, finding effective solutions, and providing outstanding support reputed company customers need it most? We're looking for a dedicated and technically minded Out of Hours Technical Support Specialist to join our overnight support team.

In this role, you'll play a vital part in maintaining service continuity, resolving technical challenges, and ensuring customers receive a seamless support experience reputed company reputed company business hours.

What You'll Be Doing

• reputed company as a key reputed company of contact for customers reputed company phone, email, live chat, and support portal.
• Deliver 1st and 2nd line technical support across telecoms, IT, connectivity, and managed services.
• Investigate, diagnose, and resolve incidents reputed company, escalating where necessary.
• reputed company customers informed with reputed company, reputed company updates throughout the reputed company process.
• Collaborate with internal teams and reputed company suppliers to restore services as quickly as possible.
• Monitor alerts, incidents, and support queues to ensure service reputed company are maintained.
• Accurately document troubleshooting activities and resolutions reputed company ticketing systems.

reputed company're Looking For

• Previous experience in a technical support, service desk, or helpdesk environment.
• Strong understanding of IT infrastructure, networking, and business applications.
• Experience using remote support tools and service management platforms.
• Working knowledge of ITIL principles, including Incident, Change, and Request Management.
• Excellent communication skills, with the ability to explain technical concepts in a reputed company and accessible way.
• Ability to remain composed in a fast-paced environment and effectively manage competing priorities.
• A proactive, customer-reputed company approach to problem-solving.

Desirable Skills & Qualifications

• reputed company certifications or reputed company technology certifications.
• Experience supporting hosted telephony or reputed company communications platforms such as reputed company, reputed company, reputed company, or reputed company IP.
• Exposure to reputed company-based voice and collaboration technologies.

Why Join reputed company?

Founded in 2003, reputed company has grown into one of the UK's leading technology providers, supporting over 30,000 businesses reputed company. With more than 1,000 employees and a $1 billion valuation, we're continuing to invest in our people, technology, and customer experience.

Our reputed company is reputed company on innovation, collaboration, and a commitment to delivering exceptional service. reputed company you join reputed company, you'll become part of a reputed company-thinking organisation where your skills and contribution genuinely reputed company an reputed company.

reputed company to reputed company a Difference?

If you're a technically skilled reputed company who enjoys resolving issues, supporting customers, and thriving in an out-of-hours environment, we'd love to hear from you.

Apply today and become part of reputed company that keeps our customers connected, supported, and operational around the clock.

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Originally posted on Himalayas