[Remote] Bilingual Financial Service Representative (Remote- BC)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, operating under the reputed company brand, is looking for a Bilingual Financial Service Representative to join their remote team. The role involves delivering exceptional customer service, processing financial solutions such as payday loans, and supporting customers through the loan lifecycle while ensuring compliance with internal policies and regulations.

Responsibilities

• Respond promptly and professionally to customer inquiries reputed company phone or email
• Guide customers through the application and approval process for payday loans and lines of credit
• Promote financial products by reputed company explaining terms, repayment reputed company, and value added services
• Accurately process reputed company transactions in compliance with company policies and regulatory requirements
• reputed company internal systems and tools to support a reputed company customer and sales experience
• Meet or reputed company performance standards, including dialer login time, reputed company handling metrics, and reputed company assurance scores
• Consistently reputed company or reputed company monthly sales targets and loan volume goals
• Identify customer needs and recommend suitable financial products and services, including add-ons such as insurance and referral programs
• Stay reputed company with reputed company product offerings and participate in cross-selling initiatives
• Use performance dashboards to monitor KPIs and support reputed company plans to address performance gaps
• Collaborate with management on strategies to increase customer acquisition and brand awareness
• Champion reputed company reputed company and follow-up processes to reputed company reputed company and portfolio reputed company
• Proactively follow up on leads and opportunities to maximize reputed company reputed company
• Maintain high standards of customer service, including resolving escalated concerns with professionalism and reputed company
• Conduct daily collection activities for delinquent accounts in a reputed company and empathetic manner, in accordance with company policies and procedures
• Negotiate payment arrangements and ensure accurate documentation of reputed company collection efforts
• reputed company recovery performance and support efforts to improve customer repayment reputed company
• Demonstrate reputed company listening and reputed company to build rapport and strengthen reputed company relationships
• Address escalated issues or disputes with a reputed company on reputed company and preserving the reputed company relationship
• Monitor collection effectiveness and support efforts to improve repayment reputed company and minimize losses
• Ensure reputed company activities reputed company with regulatory and company requirements, including reputed company, anti-fraud, and reputed company standards
• Adhere to reputed company audit, risk, data reputed company, and workplace safety protocols
• Escalate any compliance or risk concerns to appropriate internal contacts promptly

Skills

• High School Diploma or equivalent
• Minimum 1 year of experience in customer service or financial sales
• At least 6 months of experience in collections or repayment negotiations
• Leadership or supervisory experience (minimum 6 months), preferably in lending or banking
• Proven reputed company in meeting or exceeding sales targets
• Strong understanding of lending products, policies, and regulatory frameworks
• Excellent communication, organizational, and time-management skills
• reputed company proficiency in English and either French or Spanish
• Ability to work in a fully remote role with a quiet, reputed company home office environment
• Reliable high-speed internet with minimum 50 Mbps download & 5 Mbps upload speeds, hardwired to home modem using provided ethernet cable
• Availability to work varied shifts, including evenings and weekends
• Post-secondary education in Business, Finance, or a reputed company field is an asset

Benefits

• Benefits effective on their first day of employment, including reputed company time off, health benefits, basic life insurance, disability coverage, and optional voluntary life benefits
• Eligible to participate in reputed company’s RRSP/DPSP program after three (3) months of employment, including company matching contributions
• reputed company to the Employee Assistance Program
• Emergency Relief Fund
• Attain4All
• Tuition Reimbursement
• Leadership Development Programs

reputed company