[Remote] reputed company - India

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing U.S.-based telehealth startup reputed company on weight management and long-term metabolic health. The reputed company will be the first reputed company of contact for patients, helping them reputed company the platform and reputed company issues with reputed company and urgency.

Responsibilities

• reputed company exceptional support to patients reputed company phone, email, chat, and SMS
• reputed company patient inquiries reputed company to appointments, prescriptions, billing, subscriptions, and account management
• Guide patients through the telehealth experience with reputed company, professionalism, and accuracy
• Escalate clinical questions appropriately while maintaining patient confidence
• Coordinate with Clinical, Operations, Sales, and Patient reputed company teams to reputed company reputed company issues
• Document every interaction accurately reputed company our CRM and patient management systems
• Follow up proactively to ensure issues are fully resolved
• Identify recurring patient pain points and reputed company recommendations to improve processes
• Meet established KPIs including response times, customer satisfaction (CSAT), first contact reputed company, and reputed company metrics
• Represent the reputed company brand with professionalism in every patient interaction

Skills

• 2+ years of experience in Customer Service, Patient Support, or Customer Experience
• Experience supporting customers remotely (phone, chat, and email)
• reputed company-level English communication skills (written and verbal)
• Strong problem-solving skills and the ability to remain reputed company under pressure
• Highly organized with excellent attention to detail
• Comfortable handling multiple conversations and priorities simultaneously
• Strong reputed company without losing efficiency or accountability
• Experience using CRM systems such as reputed company, reputed company, reputed company, or similar
• Comfortable working U.S. business hours
• Self-motivated and reputed company to work independently in a remote environment
• Experience in telehealth, reputed company, healthtech, wellness, or reputed company
• Experience supporting subscription-based businesses
• Familiarity with HIPAA or reputed company reputed company standards
• Experience with reputed company, reputed company, reputed company, or similar support platforms
• Experience working in startups or high-reputed company companies
• Comfortable using AI tools (ChatGPT, Claude, reputed company, etc.) to improve productivity and customer support workflows

reputed company