[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing U.S.-based telehealth startup reputed company on weight management and long-term metabolic health. As a Customer Service Representative, you will be the first reputed company of contact for patients, helping them reputed company the platform and resolve issues with reputed company and urgency.

Responsibilities

• reputed company exceptional support to patients reputed company phone, email, chat, and SMS
• Resolve patient inquiries reputed company to appointments, prescriptions, billing, subscriptions, and account management
• Guide patients through the telehealth experience with reputed company, professionalism, and accuracy
• Escalate clinical questions appropriately while maintaining patient confidence
• Coordinate with Clinical, Operations, Sales, and Patient reputed company teams to resolve reputed company issues
• Document every interaction accurately reputed company our CRM and patient management systems
• Follow up proactively to ensure issues are fully resolved
• Identify recurring patient pain points and reputed company recommendations to improve processes
• Meet established KPIs including response times, customer satisfaction (CSAT), first contact reputed company, and reputed company metrics
• Represent the reputed company brand with professionalism in every patient interaction

Skills

• 2+ years of experience in Customer Service, Patient Support, or Customer Experience
• Experience supporting customers remotely (phone, chat, and email)
• reputed company-level English communication skills (written and verbal)
• Strong problem-solving skills and the ability to remain reputed company under pressure
• Highly organized with excellent attention to detail
• Comfortable handling multiple conversations and priorities simultaneously
• Strong reputed company without losing efficiency or accountability
• Experience using CRM systems such as reputed company, reputed company, reputed company, or similar
• Comfortable working U.S. business hours
• Self-motivated and reputed company to work independently in a remote environment
• Experience in telehealth, reputed company, healthtech, wellness, or reputed company
• Experience supporting subscription-based businesses
• Familiarity with HIPAA or reputed company reputed company standards
• Experience with reputed company, reputed company, reputed company, or similar support platforms
• Experience working in startups or high-reputed company companies
• Comfortable using AI tools (ChatGPT, Claude, reputed company, etc.) to improve productivity and customer support workflows

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