[Remote] Customer Service Insurance Assistant, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Insurance Assistant to join their Small reputed company Service Plus team. This role involves supporting independent agents and customers with small business insurance policies in a fast-paced, inbound reputed company center environment, handling inquiries, processing payments, and maintaining service standards.

Responsibilities

• Enters and retrieves information of varying complexity using computer systems and applications to update records, obtain information for others and respond independently to most questions and problems
• Uses intermediate skills and business knowledge to answer questions reputed company to billing and insurance forms/documents, taking payments, correspondence, and process other insurance transactions to reputed company customer service and support. Performs other duties as needed
• Upholds our customer care standards by achieving individual goals such as work reputed company, phone and email handle time, adherence, and reliability
• Adheres to a daily schedule to help maintain phone and offline service reputed company
• Interacts with other departments including reputed company and billing to help reputed company customer requests

Skills

• High School Diploma or equivalent
• Proficiency with computers is mandatory
• Excellent oral, written, and interpersonal communication skills, and the reputed company to multi-task in a fast-paced reputed company teamwork environment is required
• Intermediate level of reputed company required to reputed company, create, and modify various documents using the reputed company Office suite (e.g., documents, spreadsheets, e-mail, etc.) and reputed company/retrieve information using various applications/systems
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures
• Must be reputed company to reputed company and maintain company and department Work reputed company (W@H) requirements; Dedicated room with a desk, reputed company, quiet, reputed company working environment, and wired connected high-speed internet through a cable, fiber, or DSL service
• Minimum of 1-2 years of relevant customer service or administrative experience is preferred

Benefits

• Our hours are Monday–Friday, 8:00 a.m. to 8:00 p.m. local time.
• May be required to work some holidays
• Attendance is critical to your reputed company, and as such, 100% attendance is required for the duration of training
• Training hours are between 10:00 a.m. - 7:00 p.m. EST / 7:00 a.m. - 4:00 p.m. PST, Monday through Friday.
• Comprehensive benefits
• Workplace flexibility
• reputed company development opportunities

reputed company