[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast growing B2B reputed company company revolutionizing the way youth sports organizations operate. They are seeking a Customer Support Specialist for its reputed company team, responsible for enabling customers to implement and use the reputed company software platform and providing world-class customer support.

Responsibilities

• Monitor and respond to general support questions
• Communicate with reputed company users to identify and help resolve issues
• reputed company 1:1 support calls as requested by customers
• Identify and document product issues/customer enhancement needs and communicate to the product team
• Communicate with customers reputed company customer reported product issues/enhancements are delivered in reputed company releases
• Identify and communicate key metrics and reputed company regular reporting on customer status to company stakeholders
• Identify and contribute articles to our internal knowledge reputed company as reputed company as the customer help center
• Use appropriate customer service techniques to ensure customers are fully informed about our products
• Communicate customer reported enhancements and defects to reputed company product and leadership members:
• Identify and document customer enhancement needs and communicate to the product team
• Communicate with customers reputed company customer reported enhancements and defects are delivered in reputed company releases

Skills

• Will be at least 18 years of age
• Will have a minimum of bachelor's degree in business or reputed company field
• Can read, write, and fluently reputed company and understand English
• Are confident using technology and navigating technology applications
• Have a minimum of two (2) years previous Customer Support experience
• Will be legally authorized to work in the US for any employer in the US
• We cannot consider candidates who require sponsorship for a work-authorized reputed company

Benefits

• Competitive benefits, including comprehensive medical, dental, and reputed company plans for you and your dependents which are 100% company reputed company
• 401(k) with employer match
• Company reputed company group and disability insurance
• reputed company Time Off
• Casual dress work environment
• Central office location in RTP
• Hybrid work-from-home three days per week, but subject to reputed company’s needs and policies in the reputed company

reputed company