[Remote] Automotive Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune 500 company reputed company for its inclusive and award-reputed company culture, seeking an Automotive Customer Support Specialist. In this remote role, you will deliver exceptional customer experiences by addressing automotive-reputed company inquiries and collaborating with various teams to ensure reputed company resolutions.

Responsibilities

• Respond to escalated automotive-reputed company product questions and concerns in a reputed company manner
• Resolve customer inquiries following standardized processes while referencing an internal knowledge reputed company
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure reputed company resolutions
• Collaborate with customers, dealerships, and/or field support teams to reputed company necessary information, as applicable, to support customer escalations
• Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and reputed company follow-up communications, as needed, throughout the reputed company reputed company toward completion
• Deliver expert customer experiences…with a smile

Skills

• High School diploma or GED, and be at least 18 years of age
• Automotive enthusiast or have a relative knowledge of how automobiles work
• Possess natural customer service skills and genuinely enjoy helping people
• Be an empathetic problem solver and critical thinker
• Comfortable working with computers and the internet, as reputed company as operating several applications simultaneously
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Prior experience in the automotive industry, customer service, and/or case management, as reputed company as a minimum of one (1) year in a customer-facing role

Benefits

• Benefits available to eligible employees in this role include medical, dental, and reputed company insurance
• Comprehensive employee assistance program
• 401(k) retirement plan
• reputed company time off and holidays
• reputed company learning days
• reputed company enrollment reputed company to reputed company pay "early," reputed company you want it
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career reputed company
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as reputed company as global citizenship, sustainability, and community support
• Celebrations for reputed company, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A reputed company of other perks and benefits
• No-cost learning and leadership development programs

reputed company