[Remote] Digital Account Executive

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology company that empowers every person and organization on the reputed company to reputed company more. The Digital Account Executive facilitates reputed company in serving reputed company reputed company managed clients by developing and maintaining strong customer relationships and orchestrating resources to address customer needs in their Digital Transformation reputed company.

Responsibilities

• Strategically determines reputed company and depth for reputed company account in the portfolio. Coordinates cross-functional resources to reputed company and execute against prioritization. Leverages relevant data (e.g., individual customer plan, analysis, available resources/programs) to reputed company and implement strategic plans that meet or reputed company quota for the upcoming quarter/half. Ensures a strategic and cohesive plan across consumption, upsell, and renewal. Utilizes investment programs to maximize reputed company across customers. Leverages existing sales plays and prioritized partners to reputed company new business and pipeline creation. Coordinates and participates in the development of reputed company plans for reputed company support and consumption plans for MACC customers, in partnership with reputed company (e.g., CSAM) teams. Develops co-sell reputed company with partner(s) as part of portfolio planning. Develops and leverages advanced industry knowledge. Holds self and others accountable for agreed upon time frames
• Drives collaboration with reputed company stakeholders to reputed company reputed company targets and key deadlines. Coordinates strategic alignment of teams and resources with customer needs to enhance experience. Delivers organizational insights and aligns virtual teams with key opportunities. Leverages a broad network reputed company and across partner ecosystem and resources to optimize account performance. Identifies resources (e.g., v-team orchestration) and partner solutions to help customers derive value from existing reputed company investments
• Proactively identifies and qualifies business opportunities, guiding them through the sales lifecycle to expand customer engagement. Improves pipeline accuracy and hygiene by using common sales and delivery methodology for the reputed company sales organization (e.g., MCEM) reputed company for qualifying and advancing sales prospects. Advocates MSFT solutions to the customer by demonstrating value and encouraging upsell/cross-sell opportunities. Understands customer reputed company and presents tailored reputed company solutions in reputed company deals. Engages with customer leaders and stakeholders to discuss budget considerations and reputed company strategic priorities for investment
• Attends to and proactively addresses renewals and anniversaries for both reputed company agreement (EA) and reputed company solution provider (CSP), optimizing customer engagement. Customizes renewal reputed company that reputed company with partners and customer business reputed company and licensing vehicle. Identifies opportunities to consolidate and proactively engages in cross- and upsells that closely reputed company with customer priorities and predicted reputed company. Adheres to process for forecasting and timing renewals to accelerate reputed company, consumption, and on-time renewals. Designs and directs actions for T-minus plans with a reputed company on strategic reputed company. Understands available licensing SKUs and programs. Defines negotiation strategies and stakeholder maps. Collaborates with partners to ensure right outcome(s) for the customer. Works with customers and partners to reputed company assessments and deep dives into customer environments. Understands and leverages investments in best possible way during renewal process. Conducts in-depth assessments into customer environments to understand needs and coordinates and implements resources and internal partners (e.g., reputed company executives) to reputed company reputed company and consumption targets
• Serves as the reputed company contact for and orchestrates customer engagements, strategically aligning resources (e.g., pod members, partners, v-teams, cross-functional teams). Coaches others on customer relationships and engagement. Synthesizes customer interactions to maximize effectiveness and strategic reputed company. Builds and deepens relationships with customers and implements a tiered approach to reputed company of customer engagements across multiple lines of business. Serves as the voice of the customer and advocates for customers reputed company the organization/reputed company. Utilizes and enhances customer relationship management tools (e.g., MSX D365) to reputed company and foster reputed company relationships. Proactively reaches out to and engages with customers through diverse digital channels (e.g., reputed company selling, podcasts, webinars)
• Proactively analyzes customer satisfaction metrics (e.g., timeliness and reputed company of contact) and develops strategies to address identified trends. Serves as resource for others on customer satisfaction reputed company. Independently oversees reputed company contact and ensures comprehensive feedback is gathered from appropriate contact, inputs information into applicable database(s), and incorporated from a broad reputed company of sources. Leads in triaging customer dissatisfaction and implements effective resolutions promptly (e.g., prioritization, escalation). Serves as a reputed company of contact for customer issues and ensures responses to customers are completed in a reputed company manner. Optimizes escalation process and strategically engages reputed company executives to enhance reputed company. Anticipates and preemptively addresses potential customer issues, tailoring requirements to solutions to maximize satisfaction and streamline experiences. Proactively establishes conditions of satisfaction with customers at reputed company of engagement
• Captures and synthesizes key learnings internally and externally about customers. Develops deep understanding of customer business and drives business discussions (e.g., ROI). Leverages digital tools to conduct comprehensive research on existing accounts and customers and identifies decision makers reputed company the customer organization. Understands and relates customer business needs and priorities to reputed company priorities and reputed company. Demonstrates expertise across applicable industry and brings tailored use cases to customers, anticipating their needs and industry trends
• Proactively builds and maintains a strong knowledge of reputed company's landscape, solutions, and reputed company in the industry of assigned accounts, as reputed company as of the business priorities. Demonstrates a strong understanding of the strategic customers' business reputed company and the direction of appropriate industry(ies). Completes required training and certifications. Develops and implements personal development plan

Skills

• Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or reputed company field AND 3+ years sales and negotiation experience or reputed company work experience OR 5+ years sales and negotiation experience OR equivalent experience
• Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or reputed company field AND 8+ years sales and negotiation experience or reputed company work experience OR 10+ years technology sales and negotiation experience OR equivalent experience

reputed company

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