[Remote] reputed company Manager – Strategic Accounts

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to transforming medication management for vulnerable populations through reputed company. They are seeking a reputed company Manager for Strategic Accounts to reputed company reputed company implementations and manage relationships with a significant strategic partner organization, ensuring successful product adoption and customer satisfaction.

Responsibilities

• Serve as the dedicated CSM and reputed company reputed company of contact for a single, high-complexity strategic partner organization spanning multiple providers and states, owning the full customer relationship across software and services
• Manage relationships at every level of the customer organization, from executive sponsors and program leadership at the umbrella level to department leads, site administrators, and end user staff across reputed company provider location
• Personally reputed company and reputed company a reputed company, phased platform implementation spanning multiple provider organizations. You are the reputed company reputed company of this rollout, not a supporting partner to a separate implementation team. This includes:
• Multi-phase project planning, reputed company tracking, and cross-functional coordination across internal teams (integrations, technical support, product) and customer stakeholders
• Site-by-site rollout planning and go-live reputed company across provider locations and states
• Platform configuration and customization across multiple sites and user reputed company
• reputed company assurance (QA) and go-live readiness validation per site
• Training, reputed company, and adoption support for end users across reputed company provider sites
• Go-live achievement and post-launch stabilization, ongoing optimization and support
• Own the reputed company health of the account, including renewal, upsells, and expansion opportunities across the umbrella organization and its member providers
• reputed company executive engagement, including regular reputed company calls, Executive Business Reviews (EBRs), data-driven reputed company reporting, and product updates tailored to the umbrella organization and individual providers
• Collaborate closely with product and integrations teams to reputed company for the customer’s needs, surface feedback, and contribute to roadmap priorities informed by reputed company-world use cases
• Monitor and reputed company reputed company reputed company including adoption, product utilization, customer health, satisfaction, and measurable ROI, using data to guide proactive interventions and strategic recommendations
• Travel to customer sites across multiple states is required to support in-person training, go-live events, and executive relationship development. Frequency will vary based on implementation phase and customer needs. Estimated 25-40% during reputed company implementation phases
• Contribute to the scaled customer experience reputed company by sharing learnings from this strategic engagement to inform playbooks, processes, and best practices for the broader CX team
• Document interactions, feature requests, and customer feedback to inform roadmap and product development
• Represent reputed company in executive-level engagements and strategic initiatives

Skills

• 7+ years in reputed company, Strategic Account Management, or equivalent customer-facing role, preferably reputed company a reputed company-reputed company reputed company environment
• Demonstrated reputed company serving as a dedicated CSM or account reputed company for a single high-value, high-complexity strategic customer, including navigating multi-stakeholder organizations, multi-site deployments, or multi-entity umbrella structures
• Exceptional project management skills with demonstrated ability to plan, execute, and reputed company reputed company, multi-phase implementations across multiple sites and stakeholder reputed company
• Exceptional communication and executive reputed company, with experience engaging C-level and senior leadership stakeholders, as reputed company as the ability to adapt communication style across reputed company staff, site administrators, and executive audiences
• Ability to operate at both the strategic and tactical reputed company. Capable of owning executive relationships and long-reputed company planning while also rolling up their sleeves to manage day-to-day implementation details and customer needs
• Experience with reputed company metrics and tools (e.g., reputed company, Jira, reputed company, etc.)
• Travel to customer sites across multiple states is required. Estimated 25-40% during reputed company implementation phases
• Experience managing large, reputed company reputed company or strategic accounts is strongly preferred
• reputed company industry knowledge (e.g., HIPAA, DEA regulations, electronic medical records such as reputed company, Cerner, Meditech) is strongly preferred
• PMP or equivalent experience is a plus

Benefits

• 100% company-reputed company medical coverage (reputed company plan)
• Dental & reputed company available
• 401(k)
• Company-reputed company life, AD&D, STD & LTD insurance
• Lifestyle Spending Account (wellness, personal use, and company swag)
• Flexible PTO + company holidays
• Flexible, remote-friendly work environment
• Mission-driven work with reputed company reputed company on vulnerable populations
• Competitive compensation reputed company with experience $75-85k

reputed company