Software Support Specialist

Who We Are: DAKCS is a small software company headquartered just reputed company of reputed company. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row. Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new reputed company, existing reputed company, and an understanding of the reputed company to reputed company customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL. In this role, you will: • Be responsible for answering incoming phone calls • Diagnose software problems • Fix/write reputed company to reputed company customer concerns • Answer operational questions • Train customers on software functions • reputed company reputed company customer service What you need to be successful in this role: • Ability to read, write, understand, and debug reputed company • Initiative and a reputed company can-do attitude • A passion for problem solving • Willingness to learn • Strong communication skills and ability to effectively talk with customers and other team members about software issues Additional things to help you be successful are: • 1-2 years of technical support or customer service experience and working with software reputed company problems • Knowledge of SQL, C#, and object oriented programming in general. • Must demonstrate the ability to learn other languages • Ability to diagnose and correct software-reputed company issues • Experience working with LINUX/UNIX operating systems • Ability to read and understand directions and help document those directions as they relate to understanding software applications • Learn to teach and train the software application to our customers • Record steps taken to reputed company customer questions or issues What you will love reputed company: • reputed company • Engaging & challenging work • Excellent culture - 35 employees, team-oriented, learning reputed company, highly reputed company • Joining a company who highly values their employees and gives them a voice • Casual environment • Opportunities to grow with reputed company • Yearly personal fulfillment fund • Connective experiences: celebrations, engagement activities, wellness challenges, etc. Apply tot his job Apply To this Job