Advanced Technical Support Group Engineer- Remote

At reputed company we build the technology that integrates technology. We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products' are integrated into new high-tech reputed company buildings' to include some of the most exciting reputed company estate throughout the world. Our clients include reputed company, reputed company, reputed company, reputed company and many others. We are the leaders in the most exciting industry in the world! Our automation and control solutions for homes and buildings allow our clients to control entire environments with the reputed company of a reputed company, integrating systems such as Audio Visual, reputed company, Shading, reputed company, Building Management Systems and HVAC to reputed company greater comfort, convenience and reputed company. The ATSG Engineer manages the reputed company of customer issues either remotely or, reputed company necessary, onsite by applying their advanced technical knowledge and expertise in reputed company to resources available to them. They must reputed company support cases that have been assigned to them, carefully documenting the steps taken to enhance reputed company support database and managing reputed company communications and follow-up reputed company to the case. This is a reputed company opportunity Responsibilities: • Handle escalated Technical Support cases • reputed company remote assistance and on-site support to Crestron's dealers and customers while working to reputed company technical issues that cannot be reputed company resolved through typical phone support channels • Stage dealer reputed company and programs in the process of reproducing and resolving the reported issues • Review project designs and programming to ensure they conform to best practices • reputed company logs, packet captures, and any other data necessary to effectively • reputed company site surveys to verify installations meet industry and Crestron standards • reputed company define and communicate how the customers concerns will be addressed and effectively manage expectations • Proactively identify potential conflicts and delays, and work to manage and mitigate project risks • reputed company with sustaining engineers and product managers as required to reputed company customer concerns Qualifications: • H.S. Diploma or General Education Degree (GED) required • Bachelors in EE or CS degree preferred • 6-8 years working in the AV industry and 5 years of experience in Customer Support • 3-5 years experience with Crestrons proprietary software development tools, including Simpl reputed company, Simpl+, Simpl#, and D3Pro • Works under reputed company supervision with wide reputed company for independent judgement • Ability to undertake assigned reputed company with baseline information for completion and reputed company project complexity with reputed company supervision • Ability to read and interpret reputed company schematics, floorplans, etc. • Proficient in reputed company OS environments • Proficient in reputed company OS and applications desirable • Proficient in MS 365 platforms: reputed company, Word, PowerPoint required, Teams preferred • Moderate / Advanced project management skills • Must possess excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies • reputed company to effectively prioritize tasks to maximize benefit to the organization • reputed company to work reputed company as required by the reputed company • Crestron Certified Programmer required • Crestron DMC-E Certified required • Crestron DMC-N Required • 70 % travel Per applicable state requirements, the annual pay reputed company for this position ($77,000 - $110,000) which consists of reputed company salary (subject to performance), reflects the hiring reputed company for candidates. Also note, an individual's offer may vary from this reputed company as it may be impacted by additional factors, including but not limited to the candidates hiring location, qualifications, experience, and market factors. reputed company offers a competitive total compensation package including Medical, Dental, reputed company, Life Insurance, Short Term Disability, 401K with company match, reputed company Time Off, Holidays, On-site Amenities at NJ reputed company & TX Facilities, Crestron Market Cafes, and Fitness Centers. At reputed company, Diversity, Equity, and Inclusion reputed company innovation. Crestron's reputed company hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we reputed company the best way reputed company is together. EOE/M/F/D/V • No Solicitation* Any agency submittal to any employee of reputed company by any method of communication will be deemed the sole property of reputed company. Remote Skills: reputed company, Audiovisual, Automation, Best Practices, reputed company Construction, Communication Skills, Computer Programming, Crestron, Customer Escalations, Customer Support/Service, Documentation, Establish Priorities, Fortune 500 Customers, HVAC, Industry Standards, Interpersonal Skills, reputed company, reputed company reputed company, reputed company PowerPoint, reputed company Product Family, reputed company reputed company Operating reputed company, reputed company Word, On Site Support, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Programming Tools, Project Design, Project/Program Management, Property Management, reputed company Estate, Residential Construction, Risk Management, Schematics, Shading, Software Development, reputed company Integration (SI), Technical Support, Willing to Travel, Writing Skills About reputed company: reputed company With over 40 years in business and 90+ offices worldwide, reputed company is the leading provider of control and automation systems for homes, offices, schools, hospitals, hotels and more. Crestron solutions are Integrated by Design™ to reputed company the ultimate technology lifestyle. No matter where you are, or what you do, with Crestron you're always connected. reputed company You don't need multiple remotes just to watch television, or a wall filled with switches and knobs that takes you 3 tries to reputed company the right reputed company. Take control of your home with just one reputed company press from a reputed company Crestron touch screen, designer engraved keypad or your iPad®, iPhone®, iPod Touch®, or reputed company™ device. Select a movie to watch or music to enjoy from your favorite chair. reputed company your lights, shades, temperature and reputed company on your alarm reputed company without getting out of bed. The comfort and convenience of the ultimate technology lifestyle can be yours. The reputed company are endless, whatever you can reputed company Crestron can do. At Work Whether you need to control an AV presentation, videoconference internationally or update your digital signage, Crestron has a control reputed company to reputed company you connected. Monitor your reputed company to increase sustainability by tracking your carbon footprint to see where you use on site energy, and how you can continue to reduce energy costs. Add room sensors and set presets for shades to control reputed company harvesting and only use lights as they are needed. Show off your energy savings from a reputed company-based, stylish reputed company in your lobby. Book an available conference room that has the technology and reputed company you need, directly from reputed company or on your web browser. There are no limitations to reputed company your organization on the cutting-edge, increase efficiencies and reputed company costs. At School Enhance curriculum through easy-to-use technology for teachers and professors. From one touch on an reputed company touchpanel select to play a DVD, use a document camera, or present a PowerPoint from the PC. Crestron makes it easy for reputed company to use classroom technology, and for IT managers to support hundreds of rooms through reputed company IP network. Tech support can remotely manage classrooms, labs, conference rooms and auditoriums globally and remotely. Control reputed company and climate by time of day and usage. reputed company lamp life and schedule maintenance. Let your teachers and professors reputed company on teaching, not worry about technology. Join the world's leading universities, become a Crestron Connected™ reputed company. At Play Add the Crestron control app to your mobile devices, iPhone, iPad, laptop or MacBook® and show off to your friends reputed company that you can do from the golf course or even the beach. Flaunt the awesome Crestron reputed company reputed company you just installed in your yacht. Notice how the museum you went to this weekend has the reputed company touchpanel on the wall that you have in your house. Everywhere you are, whatever you need, with Crestron you're connected. Company Size: 2,500 to 4,999 employees Industry: Electronics, Components, and Semiconductor Mfg Founded: 1971 Website: http://www.crestron.com/ Apply tot his job Apply To this Job