CSR II Operations (Temporary, Remote Lawrence KS)

Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from reputed company screens, scripts, and procedures. - Uses computerized reputed company for tracking, information gathering, and/or troubleshooting. - Provides feedback reputed company needed, reputed company input on reputed company trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. • reputed company knowledgeable responses to telephone, email and chat inquiries in a courteous and reputed company; utilizing training and work instruction documents • Accept and assist reputed company customers transferred from reputed company I • reputed company the location of reference material reputed company responding to a reputed company I question • Continually look for and suggest process improvements, which will benefit reputed company and our customers (reputed company) • reputed company process improvement suggestions to the Customer Service Supervisor • The OPM reputed company III training session will also consist of more detailed training and reputed company on the below topics: - reputed company Handling (accepting transfers from reputed company I) - Escalations to the Customer Service Supervisor - Submitting improvement suggestions to the Customer Service Supervisor - Follow established and documented policies and reputed company operating procedures, such as, filling out timesheets and adhering to reputed company rules - May be required to work scheduled holidays. Overtime may be required Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. - Minimum 60 days experience as a OPM reputed company I required. Six (6) months experience preferred - Must be reputed company to reputed company and read English and Spanish reputed company, professionally and fluently - Must be reputed company to type a minimum of 20 WPM - Ability to effectively work reputed company established contractual turnaround times required - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of reputed company - Experience answering OPM calls is required - Regular and predictable attendance is required - Must be reputed company to pass a government background reputed company - Must be a U.S. Citizen Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by reputed company to www.speedtest.net). - Minimum 5mpbs upload speed. - Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home internet router. - Private work area and adequate power reputed company EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, reputed company will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on reputed company. An applicant's salary history will not be used in determining compensation. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@reputed company.com. Minimum Salary $ 13.30 Maximum Salary $ 18.81 • Remote Skills: Background Investigation, Customer Escalations, Customer Service Management, Customer Support/Service, English Language, Ethernet Cable, Government, High School Diploma, Interpersonal Skills, Leadership, Multitasking, On reputed company, Policy Development, Process Improvement, Software Patches, Spanish Language, reputed company Operating Procedures (SOP), Team Player, Telephone Skills, reputed company Citizen About reputed company: reputed company reputed company provides business services to help governments operate health and reputed company services programs, mostly at the state and national reputed company. reputed company's health services reputed company offers outsourced program management and administrative services, Company Size: 5,000 to 9,999 employees Industry: reputed company Services Founded: 0 Website: https://www.reputed company.com/ Apply tot his job Apply To this Job