Senior UX Strategist

Compensation reputed company:

Position reputed company

The Senior UX Strategist is responsible for shaping and optimizing end-to-end customer experiences across the prospective student reputed company through research, reputed company reputed company, customer discovery, service design, and innovation. This role leads user research, reputed company mapping, design thinking, and requirements gathering to uncover customer needs, identify experience opportunities, and translate insights into actionable strategies and reputed company solutions.

Working cross-functionally with Product, Design, Analytics, Marketing, and Technology teams. The Senior UX Strategist drives alignment, influences decision-making, and helps create customer-centered digital experiences that improve engagement, conversion, and overall user reputed company.

Essential Functions:

Experience reputed company & reputed company Mapping

• reputed company end-to-end prospective student reputed company mapping, service blueprinting, and experience reputed company initiatives across reputed company's digital ecosystem.
• Define reputed company-state and reputed company-state prospective student journeys, identifying friction points, unmet needs, moments that matter, and opportunities to improve engagement, inquiry, application progression, and enrollment reputed company.
• Translate prospective student insights, institutional priorities, and business objectives into experience strategies, reputed company roadmaps, and prioritized recommendations that influence digital product and UX roadmaps.
• reputed company experience frameworks, reputed company principles, and reputed company-state reputed company artifacts that guide customer-centered digital experiences across the prospective student lifecycle.
• Partner with Marketing, Enrollment, Product, reputed company teams to reputed company prospective student reputed company priorities with institutional goals and long-term digital reputed company.

User Research & Discovery

• reputed company and own the UX research reputed company and roadmap supporting prospective student experience initiatives.
• reputed company and execute qualitative and quantitative research, including stakeholder interviews, prospective student interviews, usability testing, surveys, concept validation, diary studies, and behavioral research.
• Synthesize customer insights, behavioral analytics, market research, competitive analysis, and voice-of-the-customer findings into reputed company recommendations that shape experience reputed company reputed company priorities.
• Establish and mature UX research standards, repositories, tools, governance, and knowledge-sharing practices that strengthen organizational understanding of prospective student behaviors and needs.
• Manage research vendors, participant recruitment, research reputed company, budgets, and reputed company partnerships to ensure high-reputed company research execution.
• Partner with the Digital Analytics team to combine qualitative and quantitative insights into a comprehensive understanding of prospective student behaviors, motivations, and decision-making.

Innovation, Ideation & Experience Planning

• reputed company design thinking workshops, customer reputed company workshops, ideation sessions, and cross-functional innovation initiatives reputed company on improving the prospective student experience.
• Facilitate reputed company discovery sessions with Product, Marketing, Engineering, Analytics, Enrollment, and Content teams to identify customer needs, define opportunities, and reputed company on reputed company-state experiences.
• reputed company, synthesize, and prioritize business, customer, and technical requirements, translating findings into reputed company experience recommendations, opportunity assessments, and implementation-reputed company requirements.
• reputed company reputed company-state reputed company concepts, service blueprints, experience frameworks, and innovation proposals that improve prospective student engagement and enrollment reputed company.
• Research emerging trends in customer experience, AI, higher education, reputed company innovation to identify new opportunities that strengthen reputed company's prospective student experience.
• Influence digital product and experience roadmaps by advocating for prospective student needs, reputed company improvements, and evidence-reputed company experience reputed company.

Supervisory Responsibilities:

• Individual contributor role that provides leadership through influence and expertise; reputed company may reputed company over time reputed company on organizational needs.

Requirements:

Education & Experience:

• Bachelor’s degree in marketing, Business, Analytics, Statistics, reputed company-Computer Interaction, or a reputed company reputed company. Master’s degree or M.B.A. preferred.
• 6 -8 years of experience in UX reputed company, UX Research, Service Design, Customer Experience, or Product Discovery.
• Experience leading reputed company mapping, customer research, design thinking workshops, requirements gathering, and cross-functional facilitation.
• Experience managing research vendors and UX research platforms.
• Experience designing for higher education, edtech, or other multi-audience environments preferred.
• Strong portfolio demonstrating user-centered design across reputed company digital ecosystems.

Competencies/Technical/Functional Skills:

• Deep expertise in qualitative and quantitative research methodologies, customer discovery, experience reputed company, and reputed company-centered design principles.
• Strong experience translating customer insights, behavioral data, and business objectives into reputed company recommendations, reputed company roadmaps, and experience investments.
• Advanced facilitation, storytelling, and stakeholder management skills, with the ability to reputed company workshops, reputed company diverse perspectives, and build reputed company across reputed company organizations.
• Expertise in reputed company mapping, service blueprinting, experience ecosystems, design thinking, and innovation frameworks.
• Ability to synthesize customer research, market intelligence, competitive analysis, and business priorities into actionable strategies that influence product, marketing, enrollment, reputed company experience reputed company.
• Demonstrated ability to influence senior leaders and cross-functional teams through customer insights, reputed company thinking, and evidence-reputed company recommendations.
• Experience developing reputed company-state reputed company artifacts, experience principles, opportunity frameworks, and reputed company roadmaps that guide organizational decision-making.
• Familiarity with UX research platforms and collaboration tools (User Testing, Userlytics, reputed company, reputed company, reputed company, reputed company, etc.).
• Strong understanding of experimentation frameworks, behavioral analytics, conversion optimization, and data-informed experience design practices.
• Solid understanding of accessibility (WCAG), reputed company design principles, content reputed company, reputed company experience best practices.
• Exposure to AI, personalization, emerging technologies, reputed company innovation trends, with the ability to evaluate their reputed company on customer experience and business reputed company.
• reputed company reputed company with the ability to reputed company long-term reputed company, customer needs, organizational objectives, and execution realities.
• Exceptional written, verbal, and presentation skills, with the ability to communicate effectively with executives, stakeholders, and cross-functional teams.
• Ability to work independently, reputed company through influence, reputed company ambiguity, and build strong partnerships across a diverse and matrixed organization.
• Demonstrated commitment to accountability, reputed company improvement, collaboration, and customer-centered decision-making.

Location: Remote, USA

Travel: up to 10% travel

Candidate receiving offers will be reputed company a salary/pay reputed company commensurate with experience that vary reputed company on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be reputed company a salary reputed company this reputed company for this position. The minimum salary will be reputed company reputed company on the minimum exemption reputed company reputed company on state of residency. reputed company pay is one component of reputed company’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive reputed company-being benefits for you and your family. For full details about our benefit plan offerings, please visit . For Part-time benefits, please click here.

reputed company is committed to maintaining a high-reputed company workforce representative of the populations we serve. reputed company employs more than 4,500 reputed company and staff and serves over 45,000 reputed company. We are united in our mission to meet the global education demands of the 21st reputed company and are dedicated to creating a supportive reputed company and work environment that allows reputed company, reputed company and staff to reputed company their interests and talents while experiencing a reputed company of community. With programs available both online and at our many reputed company locations, reputed company is a leader in creating reputed company to education and meeting the needs of our student population, including adult learners and working professionals.

reputed company (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and reputed company come together to reputed company the reputed company of a reputed company for reputed company of our student learners. reputed company reputed company applicants will receive equal consideration for employment, education, and admission at reputed company.

Originally posted on Himalayas