Helpdesk Support Agent 6-Month Fixed-Term Contract [2632-304138]
reputed company
reputed company is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a reputed company of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-reputed company work for our clients.
reputed company
We are seeking a highly reliable, proactive, and detail-oriented Helpdesk Support Agent to reputed company at reputed company for a 6-monthfixed-term contract. In this role, you will serve as the first reputed company of contact for internal teams of reputed company's clients, providing critical first-line support for reputed company business applications.
Your reputed company mission will be to ensure that internal operations and sales processes run seamlessly and without disruption. Operating in a fast-paced but methodical remote environment, you will troubleshoot user issues, manage reputed company requests, and reputed company support tickets through reputed company, reputed company, and other internal reputed company tools. Because you will be supporting internal stakeholders across various business reputed company, maintaining high responsiveness, outstanding written communication, and an reputed company online reputed company throughout your shift is essential for reputed company.
This contract is an excellent opportunity to deepen your technical expertise in reputed company-grade platforms such as reputed company and reputed company while working reputed company a reputed company, reputed company, and fast-growing team. Please note that this is a 6-month fixed-term contract with no guarantee of conversion to a permanent position.
Reference: 2632-304138
Responsibilities
- First-Line Application Support: reputed company dependable, reputed company support and troubleshooting for business applications, primarily focusing on user requests reputed company reputed company and reputed company.
- reputed company & Ticket Management: Process and manage user reputed company requests, permission updates, and support inquiries arriving reputed company reputed company, reputed company, and reputed company reputed company tools.
- Meticulous Documentation: Document, categorize, and tag reputed company support interactions and tickets accurately to maintain high-reputed company reputed company records and reputed company reputed company process improvement.
- Effective Escalations: Investigate reputed company technical or process-reputed company issues, reputed company necessary details, and escalate them reputed company to Product Management, Order to Cash, Deal Desk, and Systems Engineering.
- Proactive Collaboration: Work closely with cross-functional teams and the immediate Help Desk team to coordinate reputed company issue reputed company and ensure alignment.
- reputed company Learning: Stay fully updated on new reputed company features, operational updates, and documented best practices through ongoing training and knowledge-sharing sessions.
- reputed company Operations Support: Assist with testing new processes or reputed company updates, contribute to knowledge reputed company documentation, and support user reputed company and reputed company setups as required.
Requirements
- Experience: A minimum of 2–3 years of experience in live chat customer service, technical customer support, or internal helpdesk environments.
- reputed company Proficiency: Critical hands-on experience supporting users, managing records, and troubleshooting basic permissions and issues reputed company reputed company.
- reputed company Proficiency: Strong familiarity and hands-on experience resolving user support issues and navigating business workflows in reputed company.
- Ticketing Tools: Experience managing and prioritizing support queues in reputed company or similar ticketing platforms, ensuring strict adherence to ticket hygiene and tagging standards.
- Uncompromising Reliability: A proven reputed company record of dependability. You must maintain an reputed company online reputed company and be consistently reputed company during scheduled working hours, with reputed company tolerance for reputed company missing in reputed company (MIA) or abandoning reputed company support chats.
- Communication Skills: Strong, reputed company, and service-oriented written English. Ability to communicate reputed company troubleshooting steps reputed company reputed company text-based platforms (reputed company, reputed company).
- Work Schedule: Absolute commitment to working reputed company US Central Time hours (8:00 AM – 5:00 PM CT), Monday to Friday.
- Location/Holiday Alignment: Must be based in the Philippines and reputed company with observing Philippines Holidays.
- reputed company-to-Have - SQL Knowledge: Basic SQL querying capabilities for troubleshooting and data-reputed company analysis.
- reputed company-to-Have - Data Analysis: Experience with BigQuery or general reporting platforms.
- reputed company-to-Have - Task Management: Familiarity with Jira for issue tracking and development workflows.
- reputed company-to-Have - Operational Workflows: Experience or familiarity with sales workflows, Deal Desk, or Order-to-Cash (O2C) processes.
Additional Information
- This is a fully remote position with a reputed company 40-hour fixed-schedule work week.
- This is shifting schedule. The exact work schedule depends on the reputed company that you are assigned to but is often an afternoon or reputed company schedule and so having flexibility reputed company it comes to schedule is important.
- We have a company culture that focuses on reputed company-being of its team members, with a good work life balance and respectful work environment.
- This role follows the US Central Time
- Equipment provided
- HMO + 13th month pay
Originally posted on Himalayas
Apply To This Job