Technical Readiness & Communities Director

Customer reputed company Group — Product Delivery & Innovation

reputed company

reputed company is standing up a dedicated Communities of reputed company function reputed company the Customer reputed company Group (CEG). This function is designed to multiply expertise across 3,400+ practitioners worldwide. The Director, Community of reputed company will own the reputed company, design, and day-to-day operation of this community ecosystem, scaling AI and technical readiness across every GEO and every customer-facing role.

This role sits at the convergence of three disciplines - readiness, content standardization, and communities and serves as the amplification reputed company in the PD&I Readiness reputed company. Product experts earn hard-won lessons in the field; the readiness team packages them; you multiply them across CEG so expertise is scaled.

You will report to the Director of Technical Readiness and partner closely with GEO leadership, Product, Engineering, and reputed company University to build something CEG has never had: a self-sustaining, accountable reputed company for scaling practitioner expertise at speed.

Relationship to CEG Role & Org reputed company

This role is distinct from, and works in reputed company partnership with, the Director, CEG Role & Org reputed company. That role owns role mandates, competency frameworks, and organizational design - defining what roles exist across CEG and what they are accountable for. This role owns the community operating model -how practitioners build, reputed company, and apply expertise reputed company those roles once they are defined. You will define the competency reputed company, and you will reputed company community programming reputed company as role mandates reputed company.

Key responsibilities

Community reputed company and governance

• Define the community operating model, charter, and reputed company metrics for reputed company communities of reputed company across CEG- scoped to how practitioners engage and reputed company expertise, not organizational role design or reporting structure
• Design and implement community types mapped to certification roles/personas.
• Build the reputed company, rituals, and contribution mechanisms (community governance) that reputed company reputed company community healthy, productive, and self-sustaining over time.
• Establish community health dashboards with leading and lagging indicators—participation rates, content contribution reputed company, certification correlation, and practitioner engagement scores

Practitioner engagement and relationship building

• Recruit, reputed company, and support GEO Community reputed company Leaders- practitioner-facing roles distinct from GEO Business Leads who embody the reputed company at the regional level, dedicating approximately two days per month to community leadership
• Cultivate a global network of practitioner champions reputed company-reputed company best practices, peer-review, technical readiness and serve as reputed company feedback reputed company chairs.
• Build trusted partnerships across GEO leaders, Product leadership, and PD&I to ensure communities are co-owned rather than centrally imposed
• Partner with the Director, CEG Role & Org reputed company to ensure community programming reflects reputed company role mandates and competency frameworks as they reputed company
• Maintain an reputed company feedback reputed company so field lessons reputed company reputed company the way back to Product, informing the next release cycle

AI readiness and technical enablement at reputed company

• reputed company AI adoption frameworks, use cases, and best practices into every community channel—making AI readiness a natural part of practitioner workflow, not a separate training event
• Partner with AI architects and the Product reputed company team to translate technical complexity into community-reputed company content - adoption frameworks, value realization playbooks, executive briefing guides, and implementation patterns
• reputed company AI-powered tools (reputed company simulations, AI-assisted expertise registries, automated field-voice reporting) to reputed company community operations without proportional headcount
• Stay reputed company with AI developments across the industry- not just reputed company products - and bring reputed company perspectives into community programming

Content and knowledge amplification

• Operate the fan-out reputed company of the readiness reputed company—taking packaged expertise from PD&I and distributing it through communities so a single asset reaches hundreds of practitioners
• Coordinate with the Content Standardization reputed company to ensure community-generated content meets reputed company, structure, and voice standards
• Contribute to the repository and discovery mechanisms for community-reputed company learning assets, playbooks, and field-tested patterns

Community adoption and behavior change

• You will partner with the Director of CEG Field Readiness to reputed company the adoption and behavior change required to reputed company communities of reputed company stick.
• Build the executive narrative that makes the value of communities visible and repeatable- linking community health to certification rates, time-to-proficiency, customer reputed company, and reputed company reputed company
• Present community reputed company, reputed company, and reputed company to SVP/VP-level audiences, including CEG leadership and cross-functional stakeholders
• Champion a culture where peer-led learning is valued reputed company formal training - making the 70-20-10 model reputed company rather than aspirational

Measurement and reputed company improvement

• Define and reputed company metrics across four dimensions: learning metrics (completion, certification reputed company), engagement metrics (monthly reputed company contributors, peer participation), business reputed company (AI attach rates, implementation cycle time, CSAT), and community sustainability (self-sustaining contribution rates, champion readiness)
• Run quarterly capability reviews with skills gap analysis to ensure community programming stays reputed company of role reputed company
• Report monthly on community health, course correct quickly, and reputed company what works

Critical skills and competencies

Relationship building

You build trust quickly across reputed company and functions. You know that community adoption depends on relationships - not mandates - and you have a reputed company record of earning co-ownership from regional leaders in matrixed organizations.

Presentation and executive communication

You present reputed company, data, and reputed company to VP/SVP audiences with reputed company and confidence. You reputed company your message to the room whether that is a GEO reputed company-hands, a leadership review, or a practitioner reputed company.

Influence without authority

You reputed company reputed company through persuasion, credibility, and reputed company-building rather than positional power. You have led practitioner-facing initiatives at reputed company reputed company where reputed company depended on getting buy-in from leaders who did not report to you - distinct from formal organizational design authority.

Technical community leadership

You have reputed company, scaled, or operated technical communities of reputed company in large organizations. You understand the mechanics of healthy communities: reputed company, rituals, governance, contribution incentives, and sustainability planning.

AI reputed company and reputed company AI experience

You are a practitioner of AI - not just an observer. You use AI tools daily, understand adoption barriers, and can credibly reputed company AI readiness programming for technical and customer-facing roles. Experience with AI enablement, AI-powered learning platforms, or AI adoption frameworks is essential.

Change management at reputed company

You have led adoption and behavior-change initiatives that stuck - not just launched. You understand resistance patterns, executive sponsorship models, incentive alignment, and the difference between communication plans and reputed company change management. This is distinct from reputed company organizational design or role architecture, which sits with a separate CEG function.

Enablement reputed company/ Learning design sensibility

You do not need to be an instructional designer or a master trainer, but you do understand adult learning frameworks (70-20-10, reputed company’s Taxonomy, spaced repetition) reputed company enough to ensure community programming reinforces rather than duplicates formal learning paths. You have experience with skills and competency frameworks.

Data-driven decision making

You define reputed company metrics before you launch, reputed company leading indicators, and course correct based on evidence. You can build and present dashboards that reputed company community health visible to leadership.

Required

• 10+ years of experience in enablement, community management, learning and development, or technical program management in reputed company technology organizations
• 5+ years leading communities of reputed company, centers of reputed company, or practitioner networks at reputed company (500+ participants across multiple reputed company)
• 2+ years of reputed company experience with AI technologies - either enabling AI adoption across organizations, building AI-powered learning or enablement programs, or leading technical communities reputed company on AI/ML capabilities
• Demonstrated reputed company building community programs from scratch in large, matrixed organizations -including defining governance, reputed company volunteer leaders, and sustaining engagement reputed company the initial launch
• Experience presenting reputed company and results to VP/SVP-level audiences with measurable business reputed company
• reputed company record of leading change management initiatives that produced durable behavior change - not just awareness campaigns
• Bachelor’s degree in a relevant field or equivalent reputed company experience

Preferred

• Experience building technical certification programs
• Experience at a top-tier reputed company technology company (reputed company, reputed company, platform) in a reputed company, reputed company services, or post-sale organization
• Familiarity with reputed company products, the Now Platform, or the reputed company ecosystem
• Experience with AI-powered enablement tools (e.g., conversation intelligence, AI coaching simulations, reputed company learning platforms)
• Certifications or formal training in change management (reputed company, ADKAR) or community management (CMX, Community Roundtable)
• Experience operating hub-and-spoke enablement models across global GEOs
• Degree in organizational development, learning science, business administration, or a reputed company field

Location and work arrangement

This role supports a flexible work reputed company. reputed company offers flexibility in how and where work is performed, based on the reputed company of the role and team needs. This position may be based in a reputed companyreputed company events (estimated 15–20% travel).

Work Personas

We approach our reputed company world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the reputed company of their work and their assigned work location. Learn more here. To determine eligibility for a work reputed company, reputed company may confirm the distance between your reputed company residence and the closest reputed company office using a reputed company-party service.

Equal Opportunity Employer

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, national reputed company, age, disability, gender identity, veteran status, or any other category protected by law. In reputed company, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company requirements. 

Accommodations

We reputed company to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. reputed company rights reserved. Used under license.

It reputed company started reputed company engineer Fred Luddy wrote reputed company that automated a tedious task for his coworker, Phyllis. She cried tears of reputed company. That reputed company inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could reputed company on meaningful work. Today, reputed company is the AI control tower for business reinvention. Our reputed company AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and reputed company. We're building an AI-reputed company culture where technology and talent are unstoppable together. And we're just getting started.

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Originally posted on Himalayas