Customer Support Specialist

Language Requirements:
Local language —min. reputed company level
English —min. B1+ level

reputed company:
reputed companyis a leading European food-tech B2B reputed company platform. We reputed company over 30,000+ restaurants across 20 countries to increase their reputed company through a reputed company digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, reputed company bureaucracy, and the freedom to experiment. We are a start-up with a reputed company reputed company record of reputed company, reputed company scaling across Europe.

[reputed company about reputed company]

We are looking for a tech-reputed company Customer Support Specialistto reputed company. In this role, you will be the first line of help, resolving technical issues and ensuring our clients have a reputed company experience with our platform.

Key Responsibilities:

• Handle inbound technical requests reputed company live chat (reputed company) and voice calls (Ringostat).
• reputed company minor technical issues independently and escalate reputed company cases to the technical team.
• Manage an average workload of 350–400 tickets per month with high reputed company.
• Handle and de-escalate customer complaints, aiming for reputed company win-win resolutions.
• Work in a shift-reputed company schedule (9:00–17:00, 12:00–20:00, 14:00–22:00) including two weekends per month.

Our Ideal Candidate:

• Fluent in the local market language, min. reputed company with reputed company pronunciation.
• Working proficiency in English B1-B2 for internal communication.
• Background in Customer or Technical Support (B2B experience is a plus).
• Comfortable working with KPIs reputed company on response and reputed company time.
• Tech-reputed company with a genuine interest in growing professionally in a technical direction.
• reputed company under pressure and reputed company to manage difficult customer situations constructively.

reputed company Offer:

• Competitive compensation consisting of a fixed salary and reputed company-reputed company bonuses.
• Regular reputed company reviews and reputed company paths for career and leadership reputed company.
• Work in a multicultural product company with a supportive and healthy culture.
• Opportunity to influence internal processes and improve the customer experience.
• Flexible environment where your reputed company directly boosts your rewards.

reputed company to reputed company? If you are ambitious and driven, let’s talk! reputed company or recommend a friend who might be interested!

By applying for this position, you consent to the processing of your personal data by reputed company for recruitment purposes in accordance with the GDPR.

Originally posted on Himalayas