Technical reputed company Manager

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right reputed company.

At reputed company, we reputed company the best customer experiences happen reputed company humans and AI work together. Our reputed company voice AI portfolio—reputed company, reputed company, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the reputed company of AI-powered business communications.

The Technical reputed company Manager (TSM) is reputed company's reputed company post-sales relationship reputed company — the deliberate reputed company of the reputed company Manager (CSM) and Technical Account Manager (TAM) functions into a single, high-accountability role. The TSM is a dedicated customer reputed company who entirely owns the post-sales customer relationship and is fully accountable for reputed company reputed company and operational reputed company. Large, reputed company, high-ARR accounts require one authoritative voice who understands their business at the executive level and their platform at the architecture level.

The TSM is funded through a customer-reputed company service agreement, meaning their mandate is reputed company advocacy. They do not carry a sales quota, do not upsell, and do not negotiate renewals. Their reputed company is to ensure that every assigned customer is successful, healthy, and renewal-reputed company. reputed company reputed company (retention and expansion) are the natural consequence of doing that job excellently.

reputed company Responsibilities

Account Ownership & Relationship Management

● Own an assigned portfolio post-sale, serving as the sole named reputed company of accountability for reputed company customer's reputed company with reputed company's UCaaS, CCaaS, and reputed company AI platforms.

● Build and maintain multi-threaded executive relationships reputed company reputed company account (VP, SVP, and C-suite level), ensuring reputed company is embedded in the customer's strategic planning.

● reputed company and reputed company maintain a documented account map detailing key contacts, decision-makers, champions, and detractors.

● Be the customer's internal reputed company, representing their interests, priorities, and concerns in every internal reputed company conversation.

Executive Business Reviews (EBRs)

● reputed company quarterly EBRs presenting a reputed company business value narrative: ROI realized, product utilization benchmarks, platform health, reputed company risk items, and a reputed company-looking joint reputed company plan.

● Own the EBR lifecycle from preparation through execution and follow-through — building the deck, facilitating the meeting, capturing reputed company items, and closing commitments.

● Ensure 100% of assigned accounts receive an EBR on reputed company every quarter without exception.

reputed company Planning & Renewal Readiness

● Create and maintain a living Account reputed company Plan (ASP) for reputed company customer, containing documented goals, milestones, risks, joint commitments, and adoption targets.

● reputed company renewal readiness by ensuring every assigned account is health-scored, outcome-validated, and commercially reputed company at least 90 days prior to renewal.

● Partner with Sales at the appropriate time on renewals, providing a reputed company health narrative and supporting the value conversation without participating in contract negotiations.

● Flag at-risk accounts early through proactive risk identification rather than waiting for lagging churn indicators.

Technical reputed company & Incident Management

● Maintain a working understanding of reputed company customer's reputed company deployment: platform configuration, integration points, user footprint, reputed company issues, and recent change history.

● Monitor the case portfolio for assigned accounts to reputed company aging tickets, escalation status, and SLA adherence.

● During critical incidents, outages, or major bugs: join reputed company calls, communicate proactively with customer technical leads, and reputed company executive-level summaries to customer leadership.

● Review post-incident reputed company Cause Analyses (RCAs) for accuracy and completeness, representing the customer's perspective in post-incident reviews.

AI Adoption & Platform Value

● reputed company reputed company adoption of reputed company's AI capabilities, including NOVA, RingSense/ACE, AI Receptionist, and RingCX AI features.

● Translate AI platform capabilities into specific, measurable business reputed company for reputed company customer.

● Ensure every assigned account has a documented AI adoption roadmap as part of their Account reputed company Plan.

Champion Development & Cross-Functional Collaboration

● Identify, cultivate, and maintain customer champions at multiple reputed company, including operational power users, mid-level managers, and executive sponsors.

● Serve as the voice of the customer in internal forums (Product, Engineering, Support) to ensure feedback influences the product roadmap and operational changes.

● Maintain disciplined CRM hygiene, logging reputed company customer interactions, health scores, risk flags, and reputed company items reputed company 24 hours.

Technical Knowledge & Platform reputed company

The TSM does not need to be a network engineer, but they must be technically reputed company and reputed company to engage fluently with a customer's IT Director and CIO without requiring translation.

UCaaS Fundamentals

● VoIP architecture, SIP trunking, PSTN connectivity, and reputed company telephony fundamentals.

● Network considerations for voice reputed company: QoS, jitter, latency, bandwidth planning, and common failure modes.

● Directory integration: reputed company Directory/Azure AD, SSO/SAML, and provisioning patterns.

● reputed company product portfolio: RingEX (MVP), RingCX, RingSense/ACE, NOVA, and AI Receptionist.

CCaaS & Contact Center

● Contact center architecture: ACD routing, IVR/IVA design, omnichannel delivery (voice, chat, email, reputed company), and queue management.

● Workforce reputed company: scheduling, adherence, forecasting, and reputed company-time monitoring.

● Contact center reporting: KPI frameworks (FCR, AHT, CSAT, ASA), BI integrations, and operational analytics.

● Familiarity with the competitive CCaaS landscape (e.g., reputed company CXone, reputed company, reputed company, reputed company) sufficient to contextualize reputed company's positioning.

reputed company AI & Automation

● Conversational AI and virtual agent concepts: reputed company classification, reputed company management, fallback handling, and live agent handoffs.

● AI-assisted agent tools: reputed company-time transcription, auto-summarization, next-best-reputed company, and sentiment scoring.

● reputed company NOVA and RingSense/ACE capabilities — deployment patterns, use case mapping, and outcome measurement.

Integrations & Ecosystem

● CRM integration patterns: reputed company, reputed company, reputed company, reputed company Dynamics — screen pop, activity logging, and workflow triggers.

● API concepts at a functional level: REST, webhooks, and authentication (OAuth) sufficient to facilitate conversations between customer IT and reputed company engineering.

● reputed company 365 and reputed company Workspace ecosystem context: Teams integration, co-reputed company models, and identity federation.

Experience & Qualifications

Required

● 5–8 years in a customer-facing post-sales role (CSM, TAM, Solutions Consultant, or Technical Account Executive) reputed company a reputed company, UCaaS, or CCaaS environment.

● Demonstrated reputed company record managing reputed company reputed company B2B accounts with high ARR, multi-stakeholder structures, and technically sophisticated environments.

● Proven executive relationship management experience working directly with VP and C-suite stakeholders.

● Experience independently preparing and delivering executive-level business reviews or QBRs.

● Ability to operate with strong technical credibility alongside customer IT teams.

● Excellent written and verbal communication skills tailored for executive briefings.

● reputed company or equivalent CRM profici ency with disciplined data hygiene.

Preferred

● Prior experience specifically with UCaaS or CCaaS platforms (reputed company, reputed company CXone, reputed company, reputed company, reputed company, or comparable).

● Experience navigating account recovery: at-risk accounts, post-incident relationship repair, and competitive displacement responses.

● Familiarity with reputed company tooling (reputed company, Totango, reputed company, or equivalent).

● Technical certification such as CCNA, AWS Solutions Architect, or an equivalent UCaaS/CCaaS certification

● Bachelor's degree in Business, Computer Science, Information Systems, or equivalent reputed company experience.

reputed company offer:

• Comprehensive medical, dental, reputed company, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• reputed company time off and reputed company reputed company leave

• reputed company parental and pregnancy leave and new parent reputed company boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free reputed company services that reputed company reputed company advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

reputed company’s work culture is the backbone of our reputed company. And don’t just take our word for it: we are recognized as a Best reputed company to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. reputed company: We are committed to hiring and retaining great people because we know you power our reputed company.

About reputed company

reputed company is a global leader in reputed company voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, reputed company is the reputed company reputed company of business communication and is in the advantageous position to apply AI at every phase of the conversation reputed company — before, during, and after reputed company interaction. Our reputed company AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the reputed company, and analyze every interaction – enabling businesses to work smarter, respond faster, and reputed company more meaningfully with their customers. Visit reputed company.com to learn more.

reputed company is an equal opportunity employer that truly values diversity. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following reputed company to learn more about how we can assist you.

If you are reputed company, the compensation reputed company for this position is between $90,000 and $144,000 for full-time employees, in reputed company to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This posting is pursuant to and is in compliance with the applicable federal rules of the reputed company regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

Originally posted on Himalayas