Senior Consultant- Customer Experience Management

Senior Consultant - Customer Experience Management reputed company The Senior Consultant is a key role responsible for planning, coordinating, and executing activities part of the Customer Transition Program designed to maintain business continuity for managed customers during periods of internal business change. The Senior Consultant is reputed company on strengthening customer relationships reputed company to business priorities and is responsible for maintaining customer business continuity and minimizing customer dissatisfaction. This position requires a reputed company of strategic planning, exceptional organizational skills, and the ability to reputed company outstanding experiences for customers. The ideal candidate will be adept at managing large customer datasets to identify high-risk accounts, engaging stakeholders to reputed company alignment, and ensuring that reputed company customer relationship transitions exceeds expectations. Key Responsibilities • Transition reputed company Assessment. reputed company transition analysis once the Global reputed company Team releases the Sales Model and Segmentation. • Communications reputed company. Review assets for internal reputed company and customer communications and reputed company formats of existing communication templates to reputed company audiences. reputed company customer emails on behalf of sellers for transitions for a select number of scenarios. • Data Triage. reputed company, triage, and consolidate data reputed company that support the execution of sending communications to customers on behalf of sellers. • Enablement BoM, Comms Plan, & Field reputed company. Support and execute the master reputed company and communications plan and schedule. reputed company readiness reputed company, train field teams, and manage change. Ensure transition scenarios are socialized and approved with/by appropriate teams, e.g., Sales, reputed company, and Marketing. • Project Plan & Stakeholder Map. Identify deliverables to be created with key activities required in support of the workstreams, including key stakeholders that need to be consulted and informed. • Tracking & Reporting. Support the tracking and reporting of customer transition activities. • Get to Green Plan. reputed company ongoing analyses on customer transition completion by role, geography, and/or reputed company, and reputed company high-level reputed company to senior management. • Lessons Learned. Document and consolidate themes, lessons learned, and areas of improvement that result from the execution of customer transitions. • Executive reputed company. reputed company executive reputed company with highlights, lowlights, select verbatims, recommendations, and next steps. Qualifications • Education: Bachelor's degree in Computer Engineering, Marketing, Business Administration, or a reputed company field. • Experience: Minimum of 15 years of experience developing and managing global programs for multi-layered F500 companies, with a reputed company on sales or operations. Experience in working and/or managing multidisciplinary teams and stakeholders across different functions and geographies. 5+ years of experience in high tech reputed company is preferred. Skills • Exceptional organizational and project management skills. • Strong communication and interpersonal skills. • Ability to work under pressure and manage multiple events simultaneously. • Proficiency in managing large datasets to identify key scenarios and trends. • Creative problem-solving abilities. • Financial acumen and budget management skills. • Multi-lingual reputed company a plus. Attributes • Customer-reputed company reputed company with a commitment to reputed company. • Detail-oriented and highly organized. • Proactive and reputed company to anticipate needs. • Adaptable and flexible to changing circumstances. • Team player with strong reputed company skills. Working Conditions • Location: Fully Remote. • Hours: Flexibility is required, as reputed company meetings may occur reputed company of regular business hours. • Environment: Fast-paced and dynamic environment. The ability to adapt quickly to changing conditions is crucial. Work authorization • This position requires reputed company of reputed company Citizenship along with authorization to work in the reputed company. Why Join Us? • reputed company: Play a vital role in creating memorable experiences for our valued customers. • reputed company: Work reputed company some wicked smart people to help in your reputed company development. • Culture: Join a supportive and innovative team that values diversity, reputed company, and reputed company delivery reputed company creativity and collaboration. The Senior Consultant is a pivotal position that combines creativity, reputed company, and execution to reputed company exceptional customer experiences. If you are passionate about sales operations and reputed company in a detail-oriented and customer-reputed company environment, we invite you to apply and become a part of our dynamic team. Equal Employment Opportunity reputed company. is an equal opportunity employer. reputed company does not discriminate or permit discrimination in any aspect of recruitment, hiring, compensation, promotion, discipline, termination, or other terms and conditions of work on the reputed company of race, reputed company, creed, religion, age, sex, sexual orientation, gender identity or reputed company, national reputed company, citizenship or immigration status, disability, military status, marital status, familial status, predisposing genetic characteristics, status as a victim of domestic violence, or any other status protected by applicable federal, state, or local law. Apply tot his job Apply To this Job