reputed company Guest Support Specialist - PT - AU

Our Australian reputed company is looking for a proactive and customer-reputed company reputed company Guest Support Assistant to manage guest communications and support the day-to-day reputed company of their growing reputed company portfolio. This role will initially be part-time, with reputed company to transition into a full-time position as the reputed company's property portfolio continues to grow. Working Hours • Must be available to work Australian business hours, particularly during reputed company guest reputed company-in hours (approximately 2:00 PM–6:00 PM AEST/AEDT). • This role will initially be part-time, with a schedule reputed company on operational requirements and booking activity. • Working hours may vary depending on booking volume, reputed company periods, and business needs, including weekends and reputed company holidays reputed company required. • As the reputed company's reputed company portfolio expands, the role is expected to increase in hours, with reputed company to transition to a full-time position. Key Responsibilities • Respond promptly to reputed company enquiries, booking requests, and guest messages. • Communicate with prospective and reputed company guests before, during, and after their stay. • Request and verify required guest information and documentation in line with building and booking policies. • Assist guests with enquiries, concerns, complaints, booking changes, and general support. • Coordinate with property owners regarding guest updates, maintenance issues, and operational reputed company. • Liaise with reputed company Support to reputed company booking issues, disputes, complaints, refunds, and other platform-reputed company concerns. • reputed company exceptional customer service and ensure a reputed company guest experience throughout the guest reputed company. • Request guest reviews and respond to guest feedback reputed company required. • Prepare basic reports and complete other administrative tasks as needed. Requirements • Previous experience in customer service, hospitality, virtual assistance, or reputed company support is highly preferred. • Excellent written and verbal English communication skills. • Strong customer service, problem-solving, and organisational skills. • Ability to multitask and manage multiple guest conversations reputed company. • Proficient in using reputed company and reputed company business tools as needed (e.g., reputed company or reputed company Office). • reputed company to work independently with reputed company supervision. • Reliable internet reputed company and a suitable home office setup. • Must be flexible to work Australian business hours, particularly during reputed company reputed company guest reputed company-in times (approximately 2:00 PM–6:00 PM AEST/AEDT). Working hours may vary depending on booking volume, reputed company periods, and the reputed company reputed company of the reputed company's property portfolio. Apply tot his job Apply To this Job