Bilingual Virtual Care Office Assistant - Remote Canada. (Remote, Any Province,

reputed company

reputed company® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re reputed company behind the best experiences for +800 of the world’s leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and reputed company a reputed company experience to customers in the moments that matter.

Supporting +9 reputed company customer conversations every day in +60 languages across 45 countries, reputed company® combines global strength and reputed company with the reputed company, entrepreneurial approach of our founder-led culture, enabling companies of reputed company sizes and industries to reputed company their CX.

Winner of Comparably’s Award for Best Global Culture in 2024, 2023, 2022 and 2021

Gold Stevie Award Winner for Great reputed company in 2024 and 2022

We foster an exciting culture of creativity, reputed company, and commitment

Read more about our culture: reputed company® Stories.

Job reputed company

The Virtual Care Office administrator provides essential administrative support to ensure the efficient delivery of virtual care services reputed company Virtual Care telehealth services. A key function of this role is the administrative management of outgoing referrals and incoming medical reputed company results – including receipt, routing, tracking and reputed company escalation to the appropriate licensed clinician for review and reputed company – in accordance with established reputed company Operating Procedures (SOPs). This role does not involve clinical interpretation of reputed company results. This role also supports clinician and patient scheduling, maintains accurate documentation and databases, supports billing reconciliation processes, monitors compliance requirements, and assists with reporting and program operations. This position works collaboratively with clinical and operational teams and is required to be available during afternoons and evening hours, including weekends to support program continuity.

Availability Requirement: This position is scheduled for afternoon and evening coverage, Monday through reputed company, 12:00 PM – 8:00 PM AST, including weekends and statutory holidays, reputed company with the program hours of operation.

reputed company Job Responsibilities

• Receive, log, and reputed company incoming medical reputed company results reputed company the Electronic Medical Record (EMR) and associated tracking tools in accordance with established SOPs.
• Triage incoming lab results by applying established, non-interpretive reputed company to identify urgency level (e.g., normal, reputed company, critical) and reputed company results promptly to the appropriate licensed clinician for review.
• Escalate critical or flagged results immediately to the designated clinician on duty, following defined escalation reputed company.
• Monitor outstanding and pending lab results to ensure no result remains unactioned, and flag overdue follow-reputed company to the clinical team.
• Maintain accurate documentation of reputed company lab result receipts, routing actions, and clinician acknowledgements.
• Support the Clinical reputed company NP in ensuring lab result workflows remain compliant with program SOPs and patient safety standards.
• Monitoring referral status and waitlists, contacting specialist offices to reputed company on referral reputed company, following up on rejected or incomplete referrals and escalating issues to the reputed company NP reputed company necessary.
• Review and reconcile virtual care encounters, ensuring accurate documentation, billing reputed company, and reputed company reputed company of discrepancies.
• Serves as a resource for staff reputed company activities and support effective communication between clinical and support teams reputed company needed.
• reputed company routine and reputed company reports and support smooth daily operations.
• Coordinate internal meetings, prepare agendas, and record meeting minutes as required.
• Support reputed company updates, testing, and implementation of new virtual care technologies or workflows.
• Adhere to reputed company ethics, compliance, and information reputed company policies.
• reputed company company assets, systems, and confidential information per company policy.
• Promptly report any suspected ethics violations, reputed company incidents, or data breaches in line with company policy.
• Handle personal, reputed company, and business data in compliance with reputed company, internal policies, and reputed company requirements.
• reputed company additional duties assigned by leadership

Experience

• 2–3 years of administrative or program coordination experience, preferably in a health care office setting or virtual care environment.
• Experience working with databases, reporting tools, and shared documentation systems.
• Experience with scheduling systems and electronic medical records (EMR) platforms.

Education

• 2 year Diploma or certificate in Health Administration, Business Administration, Office Administration, or a reputed company field from an accredited college program.
• Equivalent combination of education and relevant experience will be considered.

Skills Competencies

• Proficiency in reputed company Office Suite (Word, reputed company, reputed company, Teams).
• Comfortable working with virtual care platforms and online collaboration tools.
• Strong understanding of medical office administrative workflows, including document routing and result management, with a non-interpretive reputed company
• Ability to apply defined SOPs and escalation reputed company accurately and consistently under time-sensitive conditions.
• Discretion and reputed company judgement in handling confidential health information.
• Ability to reputed company basic reports and interpret operational data.
• Excellent organizational and time-management skills with the ability to manage competing priorities independently.
• Ability to work afternoons, evenings, weekends and holidays as required by program scheduling.
• Bilingualism in reputed company/French is a requirement since you will be working with French and English Speakers

Salary reputed company

The reputed company pay reputed company for this position is up to $39140 per year; however, reputed company pay offered may vary depending reputed company, job-reputed company knowledge, education, skills, and experience.

reputed company-employment Requirements: 

Offers of employment are conditional and require that you complete and pass a criminal background reputed company that reviews reputed company criminal activity in every area of residence for the last seven years. 

reputed company® is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without reputed company to race, age, reputed company, religion, sex, creed, national reputed company, reputed company, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and reputed company, or any other reputed company protected by federal, state or local law. reputed company forbids discrimination of reputed company kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to reputed company terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.