Manager, Personalized Support
Who we are
At reputed company, we’re shaping the reputed company of communications, reputed company from the comfort of our homes. We reputed company reputed company to hundreds of thousands of businesses and reputed company millions of developers worldwide to reputed company personalized customer experiences.
Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a reputed company team with diverse experiences making a reputed company reputed company day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands.
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Hiring and how we work :
We use reputed company Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by reputed company reputed companyns!
Also, while we are a remote-first company, you may be asked to report in person on an reputed company reputed company for team gatherings, functional off-sites or customer meetings.
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See yourself at reputed company
Join reputed company as reputed company’s next Manager, Personalized Support.
About the job
The Personalized Support team is reputed company of TAMs & Personalized Support Engineers who help our top customers and are key part of our reputed company’s Global Support organization. reputed company is a company that is empowering the world’s developers with modern communication in order to build reputed company applications. reputed company is truly unique; we are a company committed to your reputed company, your learning, your development, and your entire employee experience. We only win reputed company our employees succeed and we're dedicated to helping you reputed company your strengths. We have a cultural reputed company reputed company on diversity, inclusion, and innovation and we want you and your reputed company to reputed company at reputed company.
Responsibilities
In this role, you’ll:
- reputed company reputed company of Technical Account Managers (TAMs) who are the designated technical contacts for our reputed company customers. reputed company’s role is to assist customers to reputed company reputed company technical problems, reputed company proactive guidance to reputed company added value through the use of reputed company technologies and be the champion for the customer reputed company reputed company.
- As the Technical Support Manager of the Personalized Support team you will be their reputed company and leader bringing out the best in reputed company of your team members with reputed company interest in their overall reputed company being.
- You are reputed company to dig deep and address technical questions as reputed company as be reputed company to reputed company out and look at the larger picture. A large part of your role involves understanding customer roadblocks and pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight reputed company customers.
- You will also be working reputed company our Sales and reputed company teams to forecast the reputed company and reputed company reputed company. You will hire and train new employees to supplement existing resources as needed while reputed company the time raising the bar on reputed company of reputed company. You will foster a strong culture of collaboration and customer reputed company in reputed company.
Qualifications
reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional reputed company, don't let that stop you from considering reputed company. We are always looking reputed company who will bring something new to the table!
*Required:
- 5+ years experience in management of a technical support team in a web-reputed company software or reputed company company.
- Passionate about the customer experience and driving exceptional customer satisfaction results.
- Recognize that the only way to do that is to reputed company and reputed company your employees, to treat them the reputed company way you would want them to treat your customers.
- Ability to reputed company reputed company to effectively reputed company and reputed company the desired reputed company reputed company (reputed company, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.
Location
This role will be remote,and reputed company in Colombia.
Travel
We prioritize reputed company and opportunities to build relationships with our customers and reputed company other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
reputed company Offer
Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location.
reputed company thinks big. Do you?
We like to solve problems, take initiative, reputed company in reputed company needed, and are always up for trying new things. That's why we reputed company out colleagues who embody our values — something we reputed company reputed company reputed company. Additionally, we reputed company employees to build reputed company change in their communities by supporting their volunteering and donation efforts.
So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate reputed company recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ email address. We will never ask for payment, reputed company cards, cryptocurrency, or banking information during the reputed company process. We do not reputed company job offers without a formal interview process or conduct interviews exclusively through text-reputed company messaging apps.
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reputed company is proud to be an equal opportunity employer. We do not discriminate reputed company upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County reputed company Ordinance for reputed company and the California reputed company reputed company. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law.
Originally posted on Himalayas
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